Freedom Rewards tracking

Discus and support Freedom Rewards tracking in XBoX Rewards & Social to solve the problem; Hi, I bought content for 3 different free titles all on the same day 1 December 2017, but only 2 are tracking. * Pack of 115 Rubies (Clicker Heroes)... Discussion in 'XBoX Rewards & Social' started by Musquito-[xboxvenue], Dec 5, 2017.

  1. Musquito-[xboxvenue]
    Musquito-[xboxvenue] Guest

    Freedom Rewards tracking


    Hi,

    I bought content for 3 different free titles all on the same day 1 December 2017, but only 2 are tracking.

    * Pack of 115 Rubies (Clicker Heroes) - 9,99 EUR

    * Economy Diamond Bundle (AirMech) - 9,99 EUR

    * Exclusive Pet Pack (Battle Ages) - 9,99 EUR

    :)
     
    Musquito-[xboxvenue], Dec 5, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    freedom rewards are not tracking.

    Hello Kaine FFS,

    After investigating your account, we found an issue with your purchase on the 24th for Star Trek Online. We were able to confirm this purchase with a secondary source, and are following up with another team on why we did not properly receive this purchase.
    In the meanwhile, we will adjust your account for completion of One, Two, FREE. You should see the change shortly. Apologies for the inconvenience.
     
    XBLRewards8, Dec 5, 2017
    #2
  3. Kaine FFS
    Kaine FFS Guest
    freedom rewards are not tracking.

    hi, i spent £31.99 on star trek online £5.99 on gems of war and £27.99 on paladins, but only 1 punch card has been ticked is there a bug or is it long delay time? i keep checking each day but the only one that seems to track is the 5 hours in 3 games which
    i have done.
     
    Kaine FFS, Dec 5, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Freedom Rewards tracking

    Hello Musquito,

    Thank you for the detailed report. We were able to track the issue down to your Exclusive Pet Pack purchase, which we have cleared up with our partner for this offer. You should see the offers complete shortly. Apologies for the inconvenience.
     
    XBLRewards8, Dec 6, 2017
    #4
  5. XBLRewards8 Win User

    freedom rewards are not tracking.

    Hello Kaine FFS,

    After investigating your account, we found an issue with your purchase on the 24th for Star Trek Online. We were able to confirm this purchase with a secondary source, and are following up with another team on why we did not properly receive this purchase.
    In the meanwhile, we will adjust your account for completion of One, Two, FREE. You should see the change shortly. Apologies for the inconvenience.
  6. XBLRewards8 Win User

    Freedom Rewards tracking

    Hello Musquito,

    Thank you for the detailed report. We were able to track the issue down to your Exclusive Pet Pack purchase, which we have cleared up with our partner for this offer. You should see the offers complete shortly. Apologies for the inconvenience.
  7. XBLRewards8 Win User

    Completed the refer a friend for smite but never got rewarded

    Hello ADHD Chief,

    The in-game offer and our FREEdom Rewards offer are two separate offers. Since you did not refer your friend on the FREEdom Rewards page, you have not yet begun our FREEdom Rewards offer, so you have not been awarded.
  8. XBLRewards8 Win User

    Dragon coins missing for Trove.

    Hello BLUEHEATKAKASHI,

    All your tokens from the FREEdom Rewards offer can be found at the bottom of the FREEdom Rewards offer located on the MyMissions page: (https://rewards.xbox.com/freedom-rewards/redemption-codes/)

    These are tokens that you have to redeem. They are not automatically awarded to you in-game.
  9. vultura1 Win User

    Freedom rewards not working

    You are not alone.

    I have completed more than 5 hours on 2 games so far, only 1 has tracked.

    I am hoping to complete the remaining time on the 3rd game today.

    Like you all the games are on the FREEdom rewards list.
Thema:

Freedom Rewards tracking

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