Freedom Rewards punchcard not updated / not reflecting purchases made 5 days ago

I have two issues. I made several purchases on Monday 1/30/17 of add-on content for Gems of War, purchased directly through the Xbox Store (not in-game). My punchcard for making a $5 purchase in January should be updated, right? It's not. Additionally the
purchases totaled more than $30, so I should have received the reward for spending at least $30 on free-to-play games in January, right? That isn't showing up, either.

Thanks,

Kevin

:)

 

Preorder punchcard not counting all the games I purchased.

Hello SpiderVaranzano,

From the FAQ:

When will I receive my Rewards Credits?



Your punchcard should update within 96 hours of your pre-order.

Your purchase of Sea of Thieves was only made two days ago, so it has not updated. Your purchase of Monster Hunter World was not a pre-order.

 

Freedom Rewards punchcard not updating after 3 days

I know it takes up to 3 days to see the updated punchcards. But with the freedom rewards I don't see any updates at all. With only one day I wonder if every is OK. I Played The new Fable card game shows in de gamehub that I played it for over 5 hours and
even did a purchase. The purchase was 27th so I expected to see it updated today? It is registered within my purchases list. Is something wrong?

 

Hello tubedogg,

Apologies for the inconvenience. I can confirm that your purchases did not punch as intended. After investigating your account, we have determined the issue, and are applying a fix for those products. We will adjust your account for completion of the relevant
offers (FREE pass for January and one punch for FREEquent) and you should see these changes by the end of next week!