Freedom Rewards not given for purchases

Zivalelyna · Jan 15, 2018

Purchases:

Jan 5th - Warframe starter pack 19.99 (#8606692820)

Jan 6th - Gems of War Stater Pack 2 19.99 (#3470208346)

Jan 6th - Warframe Mirage Prime Access Pack 79.99 (#9307568732)

Rewards account has only been credited for 1 purchase of 19.99 as of 1/15/18. Well past the 96 hours wait time listed.

"This offer is only open to digital add-on content for Free to Play titles purchased from the Microsoft Store. This offer does not apply to purchases made from the retail Microsoft Store. Add-on content includes
but is not limited to gem/coin packages, additional skins, featured maps, etc. This does not include purchases made within the game, as well as purchases made using premium or earned currency."

These items were purchased via xbox through the store app, not made within the game or with premium/earned currency, and are 'add-on digital content' for a free to play title

:)

WoRThY TacTicX · Jan 15, 2018

Trove = Reward Points?

Will the Game Trove under Freedom Rewards give you reward points?

WoRThY TacTicX · Jan 15, 2018

Trove = Reward Points?

Will the Game Trove under Freedom Rewards give you Reward Points?

XBLRewards8 · Jan 17, 2018

Hello Zivalelyna,

Apologies for the inconvenience. We have identified the issue with your Warframe purchases, and have adjusted them accordingly. You should see the offers progress shortly.

XBLRewards8

Hello Zivalelyna,

Apologies for the inconvenience. We have identified the issue with your Warframe purchases, and have adjusted them accordingly. You should see the offers progress shortly.

XBLRewards8

Hello Tundrawolf420,

The platinum is given via a redeemable code, and is not automatically Credited. You can find this code on the FREEdom Rewards mission page (https://rewards.xbox.com/freedom-rewards/) in the Warframe
section. There is a button there that takes you to the redemption page.

Smwutches

The 4,000 credits would be from the FREEdom rewards offer. VIp rebates (your 10% back) are calculated after the end of the month and given by the 15th of the next month. So it's still too early to see credits pending for November purchases.

Smwutches

Support will check into your freedom rewards and gems issues, but VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too earlier to see credits pending for October purchases.

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

XBLRewards8

Hello devilspunisher1,

These Rewards are not given automatically in game. You must redeem them as codes from your FREEdom Rewards page. There is a link to the redemption page at the bottom of that offer page.

Freedom Rewards not given for purchases