FREEdom Rewards - not fully rewarded

Discus and support FREEdom Rewards - not fully rewarded in XBoX Rewards & Social to solve the problem; Hello, My account was updated with my rewards earned through the FREEdom rewards. Though I did successfully receive my points (2000) for the FREE... Discussion in 'XBoX Rewards & Social' started by LittleMissee, Oct 31, 2016.

  1. LittleMissee
    LittleMissee Guest

    FREEdom Rewards - not fully rewarded


    Hello,

    My account was updated with my rewards earned through the FREEdom rewards.

    Though I did successfully receive my points (2000) for the FREE Pass mission, I did NOT receive credit for the One-Two-FREE Punch mission, which is only showing that I made purchases for TWO different games.

    I have email confirmation for purchasing add-on content for THREE separate free games (Neverwinter, SMITE and Star Trek Online) during the month of October. Though I ultimately spent more on Neverwinter, the amount I spent on SMITE and STO was the same,
    so if one has been credited, then the other should have been as well.

    I would like confirmation that all my purchases have been acknowledged and credited, and the corresponding promised rewards for said purchases (3000) deposited into my pending account.

    Many thanks,

    Missee

    :)
     
    LittleMissee, Oct 31, 2016
    #1
  2. PitFlyBR II
    PitFlyBR II Guest
    PitFlyBR II, Oct 31, 2016
    #2
  3. PitFlyBR II
    PitFlyBR II Guest
    PitFlyBR II, Oct 31, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    FREEdom Rewards - not fully rewarded

    Hello LittleMissee,

    I can confirm that it looks like we did not automatically Reward your purchase for SMITE. I'll follow this up with our platform team to see what the issue is. Apologies for the inconvenience. We'll update you here once our investigation is complete!
     
    XBLRewards8, Nov 1, 2016
    #4
  5. LittleMissee
    LittleMissee Guest
    Many thanks for the prompt reply! I'll be awaiting your update.
     
    LittleMissee, Nov 7, 2016
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello LittleMissee,

    We have determined the issue, and our platform team is now working on a resolution. You should see your progress be increased by the end of next week. We will continue to monitor your account to ensure that this is properly reflected.
     
    XBLRewards8, Nov 10, 2016
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello LittleMissee,

    I can confirm that the Credits are now pending in your account. Sorry about the delay. Cheers!
     
    XBLRewards8, Nov 3, 2018
    #7
  8. XBLRewards8 Win User

    FREEdom Rewards - not fully rewarded

    Hello LittleMissee,

    I can confirm that the Credits are now pending in your account. Sorry about the delay. Cheers!
  9. LittleMissee Win User

    FREEdom Rewards - not fully rewarded

    Hello ,

    I can confirm that it looks like we did not automatically Reward your purchase for SMITE. I'll follow this up with our platform team to see what the issue is. Apologies for the inconvenience. We'll update you here once our investigation is complete!
    Many thanks for the prompt reply! I'll be awaiting your update.
  10. XBLRewards8 Win User

    FREEdom Rewards - not fully rewarded

    Hello LittleMissee,

    I can confirm that it looks like we did not automatically Reward your purchase for SMITE. I'll follow this up with our platform team to see what the issue is. Apologies for the inconvenience. We'll update you here once our investigation is complete!
  11. XBLRewards8 Win User

    FREEdom Rewards - not fully rewarded

    Hello LittleMissee,

    We have determined the issue, and our platform team is now working on a resolution. You should see your progress be increased by the end of next week. We will continue to monitor your account to ensure that this is properly reflected.
  12. XBLRewards8 Win User

    Time's Up?? Need help now?

    Hello Krystalynn95,

    As mentioned previously:

    For future reference, it can take up to 96 hours for us to receive and process new data. Since your fifth achievement was only made a few days ago, please allow for more processing time before being Rewarded. Since it appears you
    may not be fully informed on this offer, there was no Rewards Credits associated with this offer. It is only a redeemable token for platinum for use in Warframe. You can find a link to your token redemption page on the FREEdom Rewards mission page.

    The link to the redemption page is the section at the bottom of the FREEdom Rewards page (https://rewards.xbox.com/freedom-rewards/) titled "Collect your Special Rewards". We
    have logged into your account and have confirmed that your token has been awarded, and is on the redemption page.
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FREEdom Rewards - not fully rewarded

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