Freedom rewards issue

DaRkzZide · May 5, 2017

reference number: 1384621469

I'm trying to get the dragon coins for the trove offer but after I play for 30min plus I got to my missions tab and don't see a claim option only a get started link or a download the game link but I already own the game hope to get this resolved thank you.

:)

XBLRewards8 · May 5, 2017

FREEdom Rewards Issue

Hello EjectedBunny,

After communicating with our partner for this offer, it unfortunately looks like these codes are currently limited to one redemption per account. Since this is not pointed out in the FAQ, we will manually adjust the retail value (18.30 USD) of these bundles
into your Rewards account as Rewards Credits. We will adjust 5 separate Credit events into your account to reflect the 5 bundles you cannot claim into your Smite account. These Credit events will be labeled as MyVIP 5 Star Gold events dated as the end of last
month (April 30th) with 18,300 Credits. We apologize for the inconvenience that this has caused you. You should see these Credit events pop up on your MyRewards page by the end of next week, at the latest.

EjectedBunny · May 5, 2017

FREEdom Rewards Issue

Hi, I'm having an issue redeeming the smite Better With Friends codes from referring my friends. I keep being told I already own the DLC. I have 3 unused codes from referring all my friends. If I can only redeem the referral bonus once, why let us refer
so many friends? Nowhere on the FAQ does it say I can only use the Better With Friends Bundle once.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · May 5, 2017

Keep in mind it takes 96 hours for information to update on the site. It has only just been over 96 hours since the promotion started so it may be too soon to see the reward.

A staff member will review your account and reply to you here to let you know if there are any issues. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not work on weekends.

XBLRewards8 · Nov 3, 2018

Hello DaRkzZide,

It can take us up to 96 hours to receive and process new activity. We see that the coins are now awaiting you to claim them on your redemption page. You can access this page by going to the FREEdom Rewards offer page (Xbox Live Rewards)
and going to the Trove section.

EjectedBunny

Hello ,

Thanks for bringing this to our attention. We are currently reaching out to our partner for this offer with an investigation. We'll update you here as soon as we have more information. Apologies for the inconvenience.

No big deal! Thanks for the response! I thought it was odd I was only allowed to redeem the bundle once!

XBLRewards8

Hello Nindarnii,

Please keep in mind that as stated in the FAQ it takes us 96 hours to receive and process new data:

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

We see that you are currently at two punches for that offer. If you have only recently played additional game time, please allow 96 hours for processing.

XBLRewards8

Hello DaRkzZide,

It can take us up to 96 hours to receive and process new activity. We see that the coins are now awaiting you to claim them on your redemption page. You can access this page by going to the FREEdom Rewards offer page (https://rewards.xbox.com/freedom-rewards/)
and going to the Trove section.

XBLRewards8

Hello EjectedBunny,

Thanks for bringing this to our attention. We are currently reaching out to our partner for this offer with an investigation. We'll update you here as soon as we have more information. Apologies for the inconvenience.

XBLRewards8

Hello EjectedBunny,

After communicating with our partner for this offer, it unfortunately looks like these codes are currently limited to one redemption per account. Since this is not pointed out in the FAQ, we will manually adjust the retail value (18.30 USD) of these bundles
into your Rewards account as Rewards Credits. We will adjust 5 separate Credit events into your account to reflect the 5 bundles you cannot claim into your Smite account. These Credit events will be labeled as MyVIP 5 Star Gold events dated as the end of last
month (April 30th) with 18,300 Credits. We apologize for the inconvenience that this has caused you. You should see these Credit events pop up on your MyRewards page by the end of next week, at the latest.

Freedom rewards issue