Freedom Rewards - GiGANTiC - Have not received Rewards after completion (3rd post and ...

Hi. I'm back again. Thank you for your responses to my other posts; however, I don't feel my issue has been resolved, and hopefully we can rectify it. Also, I would like an opportunity to respond to the post before it is locked up to prevent double,
and now, triple-posting.



I would like to receive my rubies for completion of the events. In the previous posts, I was told that since I had signed up after the 19th, before my friend had referred me, I did not receive my rubies because I had not signed up for the program.
I have a couple of qualms about this:

1) The email does not say anything about me having to sign up for Xbox Rewards program to receive 1,000 rubies. It essentially says "play for 2 hours, then you and the referrer will receive 1,000 rubies." I have the picture below of the message in the email.

2) Also, I have emails showing that I in fact joined the Rewards program on the
20th of August around 9:20 pm, and got the referral from Gamertag: "MrMachinus" on the 21st. The next day. I spoke to him, and he did not receive these rewards either. Please refer to the emails below and
take note of the time stamps in the top right of the emails.

I'm hoping that we can resolve this issue with me receiving the rewards, and I would like to, again request that the post remain open for at least the next 24-48 hours so I can respond. I can no longer continue to call Xbox, be sent to this
support (which I've had positive results from in the past), and not have the issue resolved. Please allow me time to respond as I am at work for most of the day. Thank you.









:)

 

Freedom Rewards - Haven't received my GiGANTiC rewards (1,000 rubies) after 2 hours (2nd post)

I have not received my Rewards from the Rewards program for doing 2 hours of GiGANTiC after being referred by a friend. My friends have all received their rubies, but I have not. This is my
second post from a week ago, so I'm looking for the situation to be rectified soon.

The DEADLINE for THIS particular reward is September 12th, as that is when the reward ends. I'm hoping for this situation to besolved before then before its too late.

 

FREEdom Rewards Challenge (3rd Post)

Hello DF DreamDemon,

From the FAQ:

When will I receive my Rewards Credits?



Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

For future reference, it takes us up to 96 hours to receive and process new information. At the current time we only see 4 hours and 1 minute of game time for Warframe. If you only played your remaining hour recently, we have not yet received that data.
We lock threads since newer threads are more visible than older threads, which can become buried in periods of heavy traffic.

 

I'll be awaiting a response. Tuesday is the 12th. I do not want to miss the deadline.

 

Hello,

Today is the 11th.

I'm hoping that even if the 12th does pass on, I will still receive compensation for completing the task outlined. As mentioned, my pictures above indicate I WAS signed up for Freedom Rewards at the time of the referral. Also, the email does not say
anywhere that in order to receive your rubies, you must sign up for the Rewards program.

This has SLOWED my referring others because I don't want them to be deceived.

I will be at work for most of the day today. All the way through 8:00 pm PST tonight.

Please do not close the thread. I will need to remain in contact with someone throughout this process, and I do not want to triple post.

Thanks.

 

Hello xStYLiNxOnxEmx,

In the email picture you provided, the message that says "Just download the game if you haven't already and play it for at least 2 hours*" provides a link to the FAQ, where it states:

Is there anything I should know about referring my friends?There are several eligibility requirements you must meet in order to earn Rewards for referring your friends, or for being referred by one of your friends.

• To refer friends, you have to be an Xbox Live Rewards member and have Xbox Live friends who meet the eligibility requirements.
• If you've been referred by your Xbox Live friend, you'll only receive your Reward if you successfully complete the offer by completing the required action within the set time period. You must also meet other eligibility requirements, like being older than
  13 years of age and living in an eligible region.

While members can refer and receive Rewards for referring any of their eligible Xbox Live friends, if you are not a member and want to receive your Reward, you must join Xbox Live Rewards FIRST here.

When you register into the Rewards program, the website will display a prompt stating that it can take up to 48 hours to set up your Rewards account. This is also mentioned in the registration email, which you have also provided: "Get ready- you'll be all
set to start earning through Xbox Live Rewards within the next two days." It looks like you registered late in the day on the 20th, which would explain why we did not register you until the 21st. Additionally, you mention being referred by a "MrMachinus" gamertag.
This is not the referral you were Rewarded for. You were referred two days prior by a "Nonfickshun" gamertag, which is the referral previously mentioned on the 19th. Since you were awarded for this referral, you were not able to get referred again by "MrMachinus",
which we can confirm did occur on the 21st.

We lock threads since they can become difficult for users to find in periods of high traffic. As you request, we will leave this thread unlocked.

 

Thank you for leaving the thread open.

This is unfortunate.

It sounds like you're saying: "Yes, you can receive these rewards, but you have to sign up and wait 48 hours to "officially" become a member and receive your rewards if referred." With the latter portion being in a "FAQ."

You're also saying because I completed the task BEFORE the system could get to me, ALTHOUGH I COMPLETED IT, I will not be rewarded because I completed the referral for someone else, who, according to my email, sent it one day prior to me signing
up.

What I'm going to ask you is if there is anyway I can receive my rubies. You mentioned that I was awarded for a referral, from "Nonfickshun." After checking with him,
HE was in fact rewarded, but I WAS NOT and according to your email above, I COULD NOT because it had not been 48 hours since I joined.

I am asking for some form of recompense for this matter. This has been going on for a week, and I'm not having a positive experience with this particular circumstance. I'm hoping something can be done.

Also, again, please leave the thread open.

Thank you.

 

Hello xStYLiNxOnxEmx,

Yes, since you were referred on the 19th, and did not register until the 21st, it would not have been possible to Reward you for that referral since there was no Rewards Account to award the referral to, as specified in the FAQ:

—Is there anything I should know about referring my friends?There are several eligibility requirements you must meet in order to earn Rewards for referring your friends, or for being referred by one of your friends.

• To refer friends, you have to be an Xbox Live Rewards member and have Xbox Live friends who meet the eligibility requirements.
• If you've been referred by your Xbox Live friend, you'll only receive your Reward if you successfully complete the offer by completing the required action within the set time period. You must also meet other eligibility requirements, like being older than
  13 years of age and living in an eligible region.

While members can refer and receive Rewards for referring any of their eligible Xbox Live friends, if you are not a member and want to receive your Reward, you must join Xbox Live Rewards FIRST here.

 

Hm.

So, there is absolutely no form of compensation you can do? Even though I did join the Rewards program within those 48 hours.