FREEdom Rewards - Free Ride (February)

Hello Wise Owl 2000,

We only see over five hours of play time in Fallout Shelter and World of Tanks in February. You only had roughly 3.5 hours of play in Resident Evil: Revelations 2. Please keep in mind that as stated in the FAQ, we use the UTC time zone:

FREE Ride:

Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT digital Free to Play titles featured in the Microsoft Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do not meet the
5-hour playtime requirement for each of the 3 games, you will not earn your Reward. You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC
on the first day of the month and ending at 23:59 UTC on the last day of the month.

Regarding your Mixer MyChallenge, we see that you are currently at 20 consecutive weeks.

Hello PandaBB,

As stated on the offer page, a full list of eligible free to play games can be found at (http://www.xbox.com/en-US/games/free-to-play?xr=shellna).

You can play the same game in the following months. For example, playing Warframe in December and again in January would be fine, and would award one punch.

Currently, you have played more than five hours in Fallout Shelter. Keep in mind that it can take our program up to 96 hours to receive and process new information, so any recent playtime would not yet have updated your FREEdom Rewards page.

Hello misterpopnfresh,

Since you have only played 4.63 hours in Gwent, you have not yet completed three games for this offer. Keep in mind that as stated in the FAQ, it takes up to 96 hours to receive recent activity, so if you have only recently played this title, we may not
have your full time played at the current moment.

Will I get an email or some notification saying when support responds?

Can anyone help? Is anyone looking into it?