FreeDom Rewards and Pre-Order Rewards Progress

Hello netsua98,

We see all three offers pending in your account, as well as both punches for the Games on Demand offer. For future reference, and as stated in the FAQ for both offers, please allow 96 hours for us to receive and process recent purchases.

Hello KevEmo,

As Smwutches says, in-game consumables are not eligible for Rewards unless as part of a special offer. For example, your purchases have successfully gone to the FREE PASS and FREEquent Player offers in the current FREEdom Rewards offer located on the MyMissions
page. However, pre-orders, in-game consumables, and subscriptions, are not eligible for MyVIP, and will not award MyVIP payback or progress.

Hello Mindflayer1983,

Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.

Hello YODA12320,

In order to receive your platinum for that offer, you must redeem the code on the Freedom Rewards redemption page, which can be accessed from the bottom of the Freedom Rewards offer page linked on the MyMissions page.

Hello uneasierdrake96,

Your purchase of Titanfall 2 was made before your registration date. We cannot Reward purchases made outside of the Rewards program. Your purchase of Battlefield 1 was made in October, and therefore did not receive any progress, as it was a pre-order.