free to play mission question

You'll want to post in the support section of this forum in order for support to look into it.

Hi theunit. To answer your question from a different thread. Here are the play times we have for you:

Adventure Pop 1:39

Crossout 0:04

Fallout Shelter 6:09 (there is currently an issue with this game and tracking it's usage)

Frozen Free Fall 2:44

Pinball Arcade 0:04

Pinball FX2 0:37

Pinball FX3 3:00

Powerstar Golf 6:48

Prominence Poker 3:45

We are investigating the usage discrepancies and are going to be manual adjusting awarding until this is fixed. Sorry for the troubles and thanks for your patience.

Thanks for the response.

I have prominence poker down as over 6 hours and frozen free fall at higher than you have stated.

Is this possibly because I have played these games in the past before this offer? Does the 5 hours in total have to be solely done in October. This may explain the difference in these 2.

Hello ,

Apologies for the inconvenience. We are currently investigating with our web and platform teams to see why you have not been awarding progress for this offer. We'll update this thread once we know more.

Do we know how long this will take to look into?

The Xbox LIVE Rewards forum staff check in on the forums Monday-Friday, so they won't be able to provide further details until at least tomorrow.

Still no reply? This is very frustrating!

Hopefully this helps a bit on understanding how the offer works (as I have no way to look into the backend for the progress the staff are looking into)

FREE Ride:

Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT Free to Play titles featured in the Xbox Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do not meet the
5-hour playtime requirement for each of the 3 games, you will not earn your Reward.
You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the
month.

Thanks for the effort but I have already read that about 5 times over and it still does not explain my original question. It's been 2 days now since I did over the 5 hours and nothing still showing on my rewards account under the missions section. I hope
I have not wasted my time.

Ah ok. My misunderstanding then. I thought you were also seeking clarity on how the time is counted.

Hopefully this helps a bit on understanding how the offer works (as I have no way to look into the backend for the progress the staff are looking into)

FREE Ride:

Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT Free to Play titles featured in the Xbox Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do
not meet the 5-hour playtime requirement for each of the 3 games, you will not earn your Reward.
You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on
the last day of the month.

Thanks for the effort but I have already read that about 5 times over and it still does not explain my original question. It's been 2 days now since I did over the 5 hours and nothing still showing on my rewards account under the missions section. I hope
I have not wasted my time.