Free Ride mission question

Hello again Microsoft

Quick question.

Once I have played my free play game for over 5 hours will this just drop onto this part of my rewards section as game 1? Reason I ask is that I am nearly there in the time frame but nothing is showing for this on my account in the missions sections, still
just shows game1, game 2, game 3. I made sure I clicked the "OPT IN" linked before I downloaded all the games I want to play.

Also, what happens if some of the games I have already downloaded and played before this offer came out (as in I have already played Powerstar golf for approx 3 hours, about 3 months ago) - I got this info from the time played section on my achievements
tab. Does this count towards the 5 hours meaning I only have 2 hours to do, or does it mean I need to do the whole 5 hours in October?

I look forward to your response.



:)

 

Free Ride Mission question

FREE Ride:

Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT digital Free to Play titles featured in the Microsoft Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do not meet the
5-hour playtime requirement for each of the 3 games, you will not earn your Reward.

FIRST

Last month I received the 1,000 Rewards Credits, but didn't not receive the 2 MyVIP Gems.

SECOND

I played the same 3 Free to Play titles I play in January, 5 hours each in February. But has not counted as completed. Does the all caps (DIFFERENT) in the FAQ section imply that each month need to be a different 3 Free to Play titles???

THIRD

Please follow "Wheaton’s Law" and don't "Lock" this support thread. In case I would like to follow up on what is said. Pls + thx u

 

Free Ride Mission question

Hello SSGojeta,

We see that you received last month's gems on the 10th of January. You may have confused those Gems with this month's Gems, which only were placed recently.

Regarding this month's FREE Ride, there was an issue with FREEdom that was resolved on Friday (the 9th). We see that this offer is now completed and pending in your account. The all caps "DIFFERENT" is just to alert you that the time must come from separate
titles, not all in one title.

As you request, we will not lock this thread, but cannot guarantee a prompt response. We lock threads since they can become moved around in periods of heavy traffic and users have issues finding them again.

 

Anyone to respond to this? I posted in the support section for another item and got a response back within an hour?

 

Hello theunit1982,

Apologies for the inconvenience. We are currently investigating with our web and platform teams to see why you have not been awarding progress for this offer. We'll update this thread once we know more.

 

OK, thanks for responding. I will eagerly await a reply.

 

Hopefully this helps a bit on understanding how the offer works (as I have no way to look into the backend for the progress the staff are looking into)

FREE Ride:

Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT Free to Play titles featured in the Xbox Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do
not meet the 5-hour playtime requirement for each of the 3 games, you will not earn your Reward.
You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on
the last day of the month.

 

Thanks for the effort but I have already read that about 5 times over and it still does not explain my original question. It's been 2 days now since I did over the 5 hours and nothing still showing on my rewards account under the missions section. I hope
I have not wasted my time.

 

Ah ok. My misunderstanding then. I thought you were also seeking clarity on how the time is counted.

 

Do we know how long this will take to look into?

 

The Xbox LIVE Rewards forum staff check in on the forums Monday-Friday, so they won't be able to provide further details until at least tomorrow.

 

Still no reply? This is very frustrating!

 

Another day has passed since the weekend and tomorrow will be Wednesday. Still no reply. This really is a poor service. No phone number to contact and slow responses with little info. SORT IT OUT FOR YOUR PAYING CUSTOMERS.

 

Hey the unit1982. We are still investigating this issue. Sorry for the delay.

 

Another day has passed and the days in October are running out. Any news please??