Free game download eligibility?

Hi there,

My name is Jon Zygelman and I just purchased a new xbox one s console 6 days ago on 11/1/16. I just saw today that there is a new promotion for a free game download with any new console purchase (Get an Additional Game with the Purchase of Any Xbox One S Bundle, Starting at $299 - Xbox Wire).
I called my local GameStop retailer to see how I could qualify for this promotion but they insisted that since I had already opened the console I could no longer return it. I have so far loved the console (my first xbox after being a lifetime PlayStation fan),
but I am feeling very disgruntled now that I am not eligible for the promotion even though I just made the same qualifying purchase only 3 days too early. I wanted to see if there is any way that on behalf of Microsoft you may be able to help in this situation.
It would be very much appreciated.

Thank you so much,

Jon

:)

 

Free Game Download

P.S. you can always use USB storage - The device must be configured as follows:

support.xbox.com/.../usb-flash-drive

 

Free Games Downloads

I really liked this game and the other Tales of Nebezem short games, so I decided to get Elemental Link (which I recommend). Now I'm playing Gnomish Plot for the second time to check more connection with the big story. I didn't notice before that Görpl interacted
with baby Maoti! She's one of my favorite characters in Elemental :

vex 3

fnaf world

.

 

no as promotions are very specific and returns are the perview of the retailer

However you do realize you can solve this yourself right?

It doesn't matter if you opened the box or not

Games top has a return policy

You might want to read it

This includes open box

You can get store credit and repurchase the console since it is less then 14days

 

Hey there InsectQuill48,

We're happy to hear that you're satisfied with your purchase, but unfortunately we don't have any ability to assist with this specific promotion. It would be up to the retailer to offer a solution in this case since it was purchased through them. We'd suggest
reaching out to their customer service department to see if this might be something the can help further with.

We wish you the best and thanks for posting!