Free Forza 5 game Download doesn't exist?

Discus and support Free Forza 5 game Download doesn't exist? in XBoX Sales and Promo to solve the problem; Hi, I have just received my XBone today. I bought the SunSetOD bundle for the white casing and in particular the downloadable Forza 5 game. On my... Discussion in 'XBoX Sales and Promo' started by rudeuk2, Dec 31, 2014.

  1. rudeuk2
    rudeuk2 Guest

    Free Forza 5 game Download doesn't exist?


    Hi, I have just received my XBone today. I bought the SunSetOD bundle for the white casing and in particular the downloadable Forza 5 game. On my purchase confirmation this offer was listed as a token at £49.99 and came with a product key to use whenever.
    So today I entered that key and got a top gear pack. NO GAME. It even states on the confirmation how to download FORZA 5 GAME using this key. It's not possible. Contacting MS store customer support I was given a number for technical support, who although very
    helpful diverted me back to Store support. The fella at store support was a little unclear on what was missing so after making it clear it was a key for the game as advertised, it's been left in their hands with no result as of yet. Looking on the store today,
    this FORZA 5 promotion has ended and the price of the bundle has increased, so the only proof I have of it being included is the purchase confirmation, which itself is sketchy at best telling me I have actually bought a token for £49.99 and given me a key
    to install the game which is actually a token. Confused?

    It's fairly clear at the moment that there has been a monumental mess up with codes and product details for the promotion or that there is something more sinister occurring.

    Either way, I still am non the wiser to obtaining the game I have paid for included in this promotion.

    Has this happened before?

    :)
     
    rudeuk2, Dec 31, 2014
    #1
  2. 0x87de2720 error code

    I am getting the same error code too, tried to download a couple of apps and doesn't work. Also tried to download a free car DLC pack for Forza 5 and it doesn't work...
     
    secretsociety92, Dec 31, 2014
    #2
  3. What does your xb1 want for xmas?

    Nürburgring for Forza 5 - Free download.
     
    CosmicSynergy21, Dec 31, 2014
    #3
  4. Teyzah
    Teyzah Guest

    Free Forza 5 game Download doesn't exist?

    Hi,

    this just happened to my friend, his Xbox console arrived today and his Forza code is missing but the Top Gear pack is not. I assume you got your code in an email like he did ?
     
    Teyzah, Dec 31, 2014
    #4
  5. rudeuk2
    rudeuk2 Guest
    Yes, the top gear code is in the email, I thought it was the code for the game initially, but no... as it turns out. Doubt there will be any response from MS today given the time of year, but tell him to keep the confirmation email, as there is no obvious
    proof now that it was included in the bundle. Just in case.
     
    rudeuk2, Dec 31, 2014
    #5
  6. Teyzah
    Teyzah Guest
    okay will do, he will phone Microsoft customer store on the 2nd
     
    Teyzah, Dec 31, 2014
    #6
  7. rudeuk2
    rudeuk2 Guest
    they're the ones to call as it's a sales issue and not a technical issue. Tech will only divert the enquiry to sales. In the meantime, if I get a result, I'll post it up.
     
    rudeuk2, Dec 31, 2014
    #7
  8. PP1981
    PP1981 Guest

    Free Forza 5 game Download doesn't exist?

    If you read the small print this game was free for the first x amount of activations, I can't remember the exact no but it made me buy a pack without the free forza and get something different.
     
    PP1981, Jan 1, 2015
    #8
  9. MVX11V
    MVX11V Guest
    This got resolved today. After chasing the issue fairly frequently today I got the result. They have sent me a new code for Forza 5 game and this is due to a 'slight mix up' with codes. This new code is working and I have received the game via download.
    As goodwill, I can KEEP the DLC I had already installed for 'no additional charge'. Free Forza 5 game Download doesn't exist? :cool: And now find some use for it.

    This mail with the new code had come from the MICROSOFT STORE TEAM for those that are interested.

    Also, as a note, the staff on the store live chat were all unbelievably helpful, even through the holiday period, although they were limited to what they could do, service was above and beyond. Seriously thought I was going to get given the run around on
    this one, so thanks.
     
    MVX11V, Nov 3, 2018
    #9
  10. secretsociety92 Win User

    0x87de2720 error code

    I am getting the same error code too, tried to download a couple of apps and doesn't work. Also tried to download a free car DLC pack for Forza 5 and it doesn't work...
  11. CosmicSynergy21 Win User

    What does your xb1 want for xmas?

    Nürburgring for Forza 5 - Free download.
  12. rudeuk2 Win User

    Free Forza 5 game Download doesn't exist?

    they're the ones to call as it's a sales issue and not a technical issue. Tech will only divert the enquiry to sales. In the meantime, if I get a result, I'll post it up.
  13. Teyzah Win User

    Free Forza 5 game Download doesn't exist?

    Hi,

    this just happened to my friend, his Xbox console arrived today and his Forza code is missing but the Top Gear pack is not. I assume you got your code in an email like he did ?
  14. PP1981 Win User

    Free Forza 5 game Download doesn't exist?

    If you read the small print this game was free for the first x amount of activations, I can't remember the exact no but it made me buy a pack without the free forza and get something different.
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Free Forza 5 game Download doesn't exist?

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