Fraudulent Xbox Live Account

Discus and support Fraudulent Xbox Live Account in XBoX Sales and Promo to solve the problem; Someone has hacked my Visa card number and created a fraudulent Xbox Live account in my name. I have been charged for hundreds of Xbox transactions... Discussion in 'XBoX Sales and Promo' started by Anders RM, Jun 11, 2019.

  1. Anders RM
    Anders RM Guest

    Fraudulent Xbox Live Account


    Someone has hacked my Visa card number and created a fraudulent Xbox Live account in my name. I have been charged for hundreds of Xbox transactions since January when it appears that my card was compromised. I have spoken to the fraud department at the
    bank and they have reversed the fraudulent charges and issued me new cards, but the fraud continues. I have spoken with Microsoft fraud support (MSN Ref. [Mod removed personal info]), but nothing was done. How can I get this bogus Xbox account shut down?

    :)
     
    Anders RM, Jun 11, 2019
    #1
  2. MLG Arkansas Win User

    premium content blocked?

    It could also be because of fraudulent behavior on the account. Have you been doing anything illegal on the Xbox live account or the Xbox 360 console itself?
  3. Anders RM Win User

    Fraudulent Xbox Live Account

    Apparently, Xbox automatically rolls over to the new card numbers because they're issued in my name. Also, I haven't been able to find the phone number I used to talk to a "real live" person at Microsoft.
  4. DrifterX22 Win User

    Fraudulent Xbox Live Account

    If you have been issued new cards and the old ones shut down how is the fraud continuing? Report what happened and that's it.
  5. Allebas Win User

    Fraudulent Xbox Live Account

    Hi Anders RM

    Unfortunately xbox dont have a 1-800 number anymore. You have to request a call back here https://support.xbox.com/en-US/. Also, when you get a new card>>that card would be
    charged until you enter it. So, I going think the person who is using your card number might know you or have access to your credit card information.

    When you go that site select in this order:

    * select xbox one

    * contact us

    * Xbox one

    * see other options

    *account management

    *subscriptiom changes

    * show contact info

    * request a call back
  6. XBF Chris J Win User

    Fraudulent Xbox Live Account

    Hello Anders,

    Thank you for posting here on the Xbox forums. When you say that the fraud continues, do you mean that they continue to use your card? Or are they still using the account made in your name?

    At the moment, reporting the player is the only option I can advise. I recommend staying in touch with the Microsoft representative via email for any further assistance that can be provided.
Thema:

Fraudulent Xbox Live Account

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