Fraudulent use of account

My issue is with the emails I have been sent. I have at least 2 that say my refund will reach my account in 5 working days then when I contact them again using the messaging service, I get an email saying refund not given....confusing and conflicting considering it was a fraudulent transaction (checked by the customer support person) so where do I stand now?

I still have no refund and no way of contacting anyone 😔.

It depends on hpw you paid

If creditcard and depending on where you ar in the world vs the us.

Once the refund has been authorized it's in your BANKS Hands BUT this is where people get confused

It can take upto 30.days if you aren't in North america this is due to how banks do refunds it never immediate

You can't claim refund on the same item twice you must wait for the bank to proccess it this is mentioned by your bank in the card holder aggreement

You are still responsible for minimun payment while you wait

Now if you used PAYPAL THATS an entirely different story

90days as per paypals policy

If prepaid visa well also 60-90 days

Purchase Transactions are handled by your payment proccessor

Refunds however are done in batches of 1000s not one by one because it costs bank computer time vs purchases are handled by the payment proccessor

This is to reduce time between purchases it would be insane to wait 30 days for payment and your item. While.banks paid

Not so much refunds as it's covered by your card holder aggreement

You can appeal the refund to expedite action. You can do that by replying the email you got from Microsoft with refund decision. Keep if brief and explain why you should get the refund and they'll take a second look.

I have had 2 emails and my account shows that a refund was authorised but no money has ever been sent.

Now I get emails saying I cannot have a refund so this needs to be looked into further than a request page.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Try it this way. To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.