Fraud payment

Hi there Robert, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend using the tool provided by Microsoft so that you can investigate for yourself the information of the account with which the purchases are being made through the following procedure:

1. Log in with your Microsoft account (it doesn't matter if it's not the account used for the purchases) at the following link:

https://account.microsoft.com/billing/payments

2. Under "Don't recognize a charge on your bank statement?" click on "Investigate".

3. From the list, choose the card with which the charges are appearing and enter the CVV if prompted. If you haven't added the card where the charges are being made, you'll need to add it to proceed with this process.

4. This will allow you to see all transactions made with this payment method even if they were made by another user on their own account. Click on the transaction that matches the amount on your card to see more details.

5. If a different account from the one you are currently logged into made the purchase, the partially censored email address of that account will appear. This should be enough for you to know which account the charges are associated with. If it is an account you own, simply log in and request a refund through the following link:

https://support.xbox.com/forms/request-a-refund

If you do not recognize the Microsoft account used for the purchase, it will be necessary to contact your bank/financial institution to report this charge as fraudulent.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

What he should do is contact his card issuer and state that they sre fraudulent activities and that he did not authorise the use of his card. They should be able to get the money back.

Hi Agger5,

Sorry to hear about these charges made on your uncle card. Your uncle needs to first contact his card and let them know of the fraud. Next he can request a call back from Xbox support. https://support.xbox.com/en-US/.
Do your uncle knows the son account Xbox Live account information? He is going need that. He can view the order history this way but he is going need the email and password associate with the account.

View your Xbox purchase history online

If you see an Xbox charge on your bank or credit card statement that you don’t recognize, you can review your Xbox purchase history online.

1. Sign in to the Payment & billing page with your Microsoft account.
   
   Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost
   Password Solution.
2. Compare your purchase history to your bank or credit card statement.

Next, did the son give out his information to someone? Here is how to control the spending limit on a child's account. https://enforcement.xbox.com/en-US/home/howto#sub-topic2-3.
And here how a parent can control's a child accoun. Him and the mother should take a look at this video too. https://enforcement.xbox.com/en-US/home/howto#sub-topic2-2

**those payments I mentioned are for Microsoft, as the bank statement shows

You need to contact MS about this. For any reason if they wont approve refund, you have to contact your cc company and issue fraud on your account. The ex girlfriends son might lose account behind it.