Fraud on my Account

Dear mhe2005,

Your best option is to contact Microsoft Support http://support.xbox.com/contact-us.

You should also access your Microsoft account via https://account.microsoft.com/.

From there you should revise your security settings and change your password information.

You may also want to enhance your security by enabling Two-factor Authentication. So when someone tries to access your account or buy anything they will have to verify a second time they are you via phone, email, or the Microsoft
Authenticator app.

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change password first then contact official support to try to find out what happen

xbox official support can be accessed through here: https://support.xbox.com/en-US/contact-us

For this you would need to contact support and they can help you. (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Sky are unable to provide ip address history as far as I am aware - and no I haven’t game shared with anyone within the last year. I just need a number to contact within microsoft to provide them with the evidence i have to prove it was fraud. The records
will show how I was logged on to my current xbox at the time of the fraud which will have a totally different IP to the one from which the fraud was conducted.

thanks for the help already I hope this issue can be resolved swiftly.

Thanks but I've tried to ring Microsoft support. When I select xbox options it directs me to online support and disconnects. Online support offers webchat and call back, both of which require my password. Since I'm locked out of the account by a hacker I
can't access either.

I've tried to access the account via my son's xbox but obviously the password has been changed.

I've tried different phone options for microsoft but they all direct me to online support and disconnect

I cancelled my credit card as soon as I saw charges from Microsoft, so within an hour of it being hacked.