Fraud on my account

mhe2005 · Jul 16, 2018

hi everyone can someone please tell me how to actually speak to someone about my Xbox one account as it has fraudulent transactions on it. I just need a number appreciate it’s not the norm. Many thanks Steve

:)

Tenjoseslash · Jul 16, 2018

Historic fraud on my account

You would have to contact support again as they would be the only ones who could issue that. Since it's been 7 years though it may no longer be possible.
Click to expand...

Smwutches · Jul 16, 2018

Historic fraud on my account

You would have to contact support again as they would be the only ones who could issue that. Since it's been 7 years though it may no longer be possible.

{Parity} · Jul 16, 2018

You will need to contact support directly for assistance with that. Contact Us | Xbox Support

M3tal Daz3 · Jul 16, 2018

For this you would need to contact support and they can help you. (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

Spazpol · Jul 16, 2018

In addition to reaching out to support (assuming in the US the # is 1-800-469-9269) make sure to change your password.

SLB4EVERPT · Jul 16, 2018

change password first then contact official support to try to find out what happen

xbox official support can be accessed through here: Contact Us | Xbox Support

DIPDIP0TAT0CH1P · Jul 17, 2018

If you can still sign into your account, this would mean that it could be an accidental purchase or someone who knows your account has made a purchase on your behalf (unknown to you).

The only steps I could recomend is to change your password, do not cshare your account with anyone, and check your purchase history to see what the purchase was.

https://account.microsoft.com/

If you can confirm this was a purchase on your account, you can contact sales support and they can look into this for you.

DO NOT ask your bank to block the transaction or this could cause your whole account being locked for FRAUD.

Contact Us | Xbox Support

At the Nozzle · Nov 2, 2018

Dear mhe2005,

Your best option is to contact Microsoft Support Contact Us | Xbox Support.

You should also access your Microsoft account via https://account.microsoft.com/.

From there you should revise your security settings and change your password information.

You may also want to enhance your security by enabling Two-factor Authentication. So when someone tries to access your account or buy anything they will have to verify a second time they are you via phone, email, or the Microsoft
Authenticator app.

-

At the Nozzle

Dear mhe2005,

Your best option is to contact Microsoft Support http://support.xbox.com/contact-us.

You should also access your Microsoft account via https://account.microsoft.com/.

From there you should revise your security settings and change your password information.

You may also want to enhance your security by enabling Two-factor Authentication. So when someone tries to access your account or buy anything they will have to verify a second time they are you via phone, email, or the Microsoft
Authenticator app.

-

SLB4EVERPT

change password first then contact official support to try to find out what happen

xbox official support can be accessed through here: https://support.xbox.com/en-US/contact-us

M3tal Daz3

For this you would need to contact support and they can help you. (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Chris115

Sky are unable to provide ip address history as far as I am aware - and no I haven’t game shared with anyone within the last year. I just need a number to contact within microsoft to provide them with the evidence i have to prove it was fraud. The records
will show how I was logged on to my current xbox at the time of the fraud which will have a totally different IP to the one from which the fraud was conducted.

thanks for the help already I hope this issue can be resolved swiftly.

mariebanks1

Thanks but I've tried to ring Microsoft support. When I select xbox options it directs me to online support and disconnects. Online support offers webchat and call back, both of which require my password. Since I'm locked out of the account by a hacker I
can't access either.

I've tried to access the account via my son's xbox but obviously the password has been changed.

I've tried different phone options for microsoft but they all direct me to online support and disconnect

I cancelled my credit card as soon as I saw charges from Microsoft, so within an hour of it being hacked.

Fraud on my account