Fraud charges on unknown mirosoft account.

Discus and support Fraud charges on unknown mirosoft account. in XBoX on Consoles to solve the problem; I somehow had my credit card number stolen a year ago. Several charges were made to XBOX live, even during the night that we were reporting it to the... Discussion in 'XBoX on Consoles' started by RobertSpendlove, Sep 15, 2020.

  1. RobertSpendlove
    RobertSpendlove Guest

    Fraud charges on unknown mirosoft account.


    I somehow had my credit card number stolen a year ago. Several charges were made to XBOX live, even during the night that we were reporting it to the bank. The bank stopped them, issued a new card, and we figured everything would be fine.

    The charges came back.

    Through three more new card numbers! We didn't use the card for ANYTHING during the last two card numbers. But this time that we reported the fraud... we were told that VISA (Mastercard might also) has an agreement with Microsoft to send the new card
    number to Microsoft each time it's updated, in order to avoid an interruption in service.

    So.... closing the card number and issuing a new number do absolutely NOTHIING to stop the fraud.

    It gets worse.

    I can't eliminate the card from a Microsoft account that I don't own, and I don't even know the email associated with it.

    I can't block usage of the card by Microsoft through the bank, unless it's for recurring charges. Right now Microsoft cannot charge my account for $21.97. $21.98 is fine, as is $21.96. Just for the 9,999 different values under $100.00, that leaves
    9,998 other amounts that can be charged.

    It's my oldest account, so I don't want to just close it, it would negatively affect my credit rating and I'm working on refinancing my home.

    I don't know why Microsoft can't simply remove the card from an account. It wouldn't be a horrible inconvenience if a legitimate cardholder just had to re-enter the card information.

    I don't know why a vendor cannot be blocked outright.

    I don't know why either entity doesn't seem concerned about this, and how easily it can be stopped. I cannot be the first one to have this happen.

    Anyone else have similar experience?

    :)
     
    RobertSpendlove, Sep 15, 2020
    #1
  2. KindGryphon Win User

    My account had been charged from Microsoft without my permission. What do I do ?

    Unknown email as well.
    If the charge came from an unknown microsoft account that isnt yours then youd want to reach out to your bank and report it as fraud.

    Microsoft would only be able to help you directly if the charge occurred on your own Microsoft account.
  3. Rhoda Hollander Win User

    How can I stop a monthly charge to my credit card. This charge is not mine and needs to be reversed. The CC Company said I need to contact the supplier, which is Microsoft.Thank you

    This charge does not appear on my Mirosoft account so I cannot access any communication that would help me. My Credit Card company will not stop the charges nor issue me a refund and say that I need to resolve that with the supplier. I seem to be caught in the middle. I don’t know where this charge originated.
  4. Flowteiuq Win User

    Charges to unknown account

    That's the rub isn't it. They hide behind a smokescreen of protecting privacy. But it's a lie. They just want to keep charging people. So if the information is lost, it's oh well screw the customer. I find it funny none of the Xbox machines have any records of these accounts.

    But it's ok, they cannot charge the card anymore. They are going to have to suspend the account. Thanks for the responses though and have a great weekend.
  5. Ricardo Lechuga Win User

    Charges to unknown account

    I understand the situation, but it is not possible to verify the information of an account based on the payment method, that is a violation of the privacy of the account, it is necessary to know the email
  6. Ricardo Lechuga Win User

    Charges to unknown account

    Actually, privacy is a very delicate issue, hundreds of companies have fallen due to not being careful with these issues, if you want I leave you some options to remember the account you have problems with

    https://support.xbox.com/en-US/help/account-pro...

    It's good that you already contacted the bank to stop the charges, hope you have a great weekend also
Thema:

Fraud charges on unknown mirosoft account.

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