FPS drop, jerky gameplay every few seconds.XBOX ONE

Sorry about the double post but I figure I'd post my information as well.

Are you using a One S or original One console: Xbox One S

Region: USA

What games are affected: Payday 2: Crimewave Edition, Overwatch, Dead or Alive 5: Last Round. The online for the Forza Horizon 3 Demo and the recent Warhammer: Vermintide beta also had spotty framerate, Vermintide especially.

Detailed Network Statistics:

Download speed: 92.89 Mbps

Upload speed: 11.55 Mbps

Packet Loss: 0%

MTU: 1480

Latency: 82 ms

I've also done all the troubleshooting as well and it only seems to be a temporary fix. It mostly seems to be online games for me, I've been playing through the Bioshock Collection recently and haven't noticed many issues with it.

:)

 

Gaming Nostradamus

It's hard to tell how the fps genre will do, every new game feels like you've "been there and done that", despite a few tweaks to the gameplay.

 

Duke Nukem Forever First Access Club

Is anyone elses demo pretty jerky?, i keep getting jerky responses in the gameplay and the loading screens take an age!

Also graphically its poor lol will it stop me buying it?, errrm probably not lol

 

I have not received any updates and my games are unplayable in offline !!!!! I want to update !!!

 

Are you using a One S or original One console: Xbox One Original

Region: EU

What games are affected: Payday 2: Fallout 4, Dragonball Xenoverse, CoD Black Ops 3, Just Cause 3,

Detailed Network Statistics:

Download speed: 26.66 Mbps

Upload speed: 1.85 Mbps

Packet Loss: 0%

MTU: 1452

Latency: 162 ms

it does not matter wether i am online or offline, it will run fine for 2-3 hours then it starts stuttering and does not ever fix itself, it is making some games downright impossible to play and i am being kicked from some games becasue of it.

was fine before the september 19th update, no problems at all, 100% satisfied and happy, after that update, very un happy and wondering what's taking so long to at aleast tell us something.

but what is really annoying me, and i think i speak for others here, is the lack of annything from Microsoft, please, telling us to do this or that is not helping, the dates line up, the updates caused this issue, nothing we do will fix it, yet microsoft
will not even say "we are aware some customers are having issues"

 

Hey DrowsyGlobe5257! Do you have a different gamertag on your Xbox One?

Hey guys! I have passed this information along to the right team to look in to and they are requesting some additional information.

• Are you running a snapped app? If so, which ones?

• Doing game chat?

• Premium headset attached?

• Are you game streaming?

• Are you also doing a download in the background?

• Playing background audio?

Post back and I will pass the information along. If i get any updates, I will be sure to post them here. Thanks!

 

Hey Mister Cizl.

Of those things :

- No, I do not run any snapped apps per se (as I'll explain in a minute).

- No, I do not chat on mic most of the time (either in a party or not), though, as you know, Warframe has multiple text chats and they DO noticeably slow down the Xbox One (post update, they previously worked pretty flawlessly).

- No headset attached 99% of the time.

- No streaming either, only occasional game DVR recordings.

- I turn automatic updates off, so I can queue up my updates whenever I have to do something. Therefore, no, I rarely, if ever, download anything whilst I'm actually playing, and I'll only ever do it if I'm playing a game that has no online features (like
Fallout 4).

- Yes, sometimes. The most important update and most necessary feature in any gaming console (aside from playing games) has been a favourite of mine, though I still don't use it very much overall (maybe 10% of the time). Potentially similar to a snapped
App imo.

Ultimately, the issues with the slowdown and lag are present on every game over time (depending on how long the console has been on for), and only one of the specific additional features you have inquired about (game text chat boxes) have made any significant
impact on the performance of the Xbox One.

So, just to summarise, this still occurs on every game (including stuff like Fallout 4), whether I'm online or offline, whether I'm running anything snapped or in the background, whether I'm doing anything additional or not.

I hope my information helps you to locate and resolve the specific issue that is causing these problems in the near future.

 

Mr Cizl

... nothing of what to me is activated, and the games are all jerky both online and offline, * very important thing: the problems came soon after the update on 23 September, prior to the date worked perfectly, I written in various post here in the forum,
but I think that you Microsoft pretend not to understand, is becoming a ridiculous and frustrating situation for everyone, we want answers and an update that systems that SERIOUS PROBLEM.

 

Hey guys! Go to network setting. Make sure your NAT is open. This gives best connection when playing online.

 

not to be rude rcbkiller, but did you actually read anything?

NAT is not going to help when the problem is offline...

 

In fact ... the problem occurs even when offline, then online has nothing to do, here is the firmware that is giving problems to the games and not our lines or games !!!

 

exactly what GuilianBu78 said.

in other words STOP making sugestions about how to fix online stuff when it's CLEARLY not the problem, many topics and posters have made it plain and simple, its happening in OFFLINE GAMES!

the sugestions to fix internet related issues are like telling a person to demolish a building with a toothpick, nothing is going to happen, it does nothing to resolve it because the problem is NOT an internet based one, its an update, which is FORCED UPON
US, without proper testing that has caused this problem.

 

Hey guys! The reason we are going through these steps first is because network issues can cause the behavior that is being reported. Until we have those details we cannot determine for certain what the issue is or how to resolve it. By gathering this information
we can ensure we know where the problem lies so the right team can work on a resolution. Once you are able to post the details I asked for in my previous posts, I will pass it along with the other submissions that have been posted here. Thanks!

 

Mister Cizl,

I do not understand why you insist on these network settings which has nothing to do with the problem, you were told by me and many others that the problem is caused by one of your update, if you are not able to correct a mistake Your then you can also change
jobs, you are the programmers not us, the lines and modems here are missing absolutely nothing !! sorry for the outburst but from September 23 I can not play for the Xbox One cause of this problem and I have spent a lot of money in your products.

 

GiulianBu78,

In order for this to be looked further into, the appropriate team has asked for the information Mister Cizl is collecting. Hope that clears it up for you!

I will repost the information we need collected so it's easier to see since this thread is multiple pages. We
need this information to give back to the proper teams. If you haven't posted this information yet, please do so in your next reply.

Are you using a One S or original One console:

Is your Kinect Sensor plugged in?

Region:

What games are affected:

Detailed Network Statistics:

Download speed:

Upload speed:

Packet Loss:

MTU:

Latency:

Are you running a snapped app? If so, which ones?

Doing game chat?

Premium headset attached?

Are you game streaming?

Are you also doing a download in the background?

Playing background audio?

Additionally please preform or confirm that you have recently tried the following troubleshooting steps:

• First power cycle your network for 5 minutes
• Xbox One slow performance troubleshooting
  

We understand this is a lot of information to ask for, but there are numerous factors that can be involved with the issue that is being reported here. Thanks!