"Found Xbox but can't connect" issue on Windows 11

Trevor_491 · Jul 10, 2023

I just moved and was trying to use remote play on my windows 11 PC through my xbox series s. I've used it plenty in the past at my other apartment and it worked great! Now that I'm at my new place I can use remote play through my android app flawlessly, but every time I try to use it on my PC it gives me a message about how it found my xbox but it can't connect right now. I've made sure that my PC is totally up to date, the NAT settings are moderate, and my network speeds are more than sufficient. Please help!

:)

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

CarTzy

Hello Trevor_491,

Thank you for posting in Microsoft Community.

I can see that you are having trouble with remote play on your Windows 11 PC. I understand how frustrating that can be. Here are some possible steps you can try to fix the issue:

- Make sure that your Xbox Series S and your PC are on the same network and using the same Microsoft account.

- Check if there are any updates available for the Xbox app on your PC and install them if needed.

- Restart both your Xbox Series S and your PC and try to connect again.

- If the problem persists, you may need to adjust some settings on your router or firewall to allow remote play to work.

Please see: Troubleshoot remote play gaming | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Rolandnallbani

Hello
After few hours i found this article that did help me:
Xbox app can't select drive on Windows 11? Try these fixes (windowsreport.com)

geoff128

I managed to install Windows 10 ARM version following this YouTube video : https://www.youtube.com/watch?v=9MLGL0f4gS4

Then after Windows 10 install, I've only added the Xbox Game Pass app.

First, Xbox app seems to be working even worse than on the Windows 11 ARM system (I had errors while trying to get connected which I did not have on Windows 11 OS).

But after a successful connexion, I found out that the 0x00000001 error code Xbox App download issue is still there. So it seems linked to ARM OS versions (tried with Doom 64 game).

Obsessive Power

Of course. Why not.

The Xbox app Game Pass App is going to come pre-installed on Windows 11, and Microsft want users to connect their controllers trouble free to the new OS.

The biggest issue would be to check if your PC is compatible for Windows 11, not your controllers.

In any event, Win 11 won't suddenly make Win 10 obsolete.

"Found Xbox but can't connect" issue on Windows 11