ForzaHorizon5

Same goes to me. I am playing like 30 minutes and then it suddenly crash. Please help to solve it. Thank you MICROSOFT

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

It's a known issue but the steps on this link can help you. Take a look, please.

https://support.forzamotorsport.net/hc/en-us/ar...

Hi, thanks for the response.

I've tried everything that you've said and none of those have fixed the issue. I was able to create a dump file and get an analysis of that file.

This is the said analysis:

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\CrashDumps\ForzaHorizon5.exe.7924.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19045 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Mon Jan 23 13:05:06.000 2023 (UTC + 11:00)
System Uptime: 0 days 0:09:21.649
Process Uptime: 0 days 0:00:10.000
................................................................
...................................
Loading unloaded module list
.
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1ef4.2930): Access violation - code c0000005 (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
00000000`00000000 ?? ???
0:010> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Execute

Key : Analysis.CPU.mSec
Value: 312

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 893

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 139

Key : Analysis.Init.Elapsed.mSec
Value: 23256

Key : Analysis.Memory.CommitPeak.Mb
Value: 236

Key : Timeline.OS.Boot.DeltaSec
Value: 561

Key : Timeline.Process.Start.DeltaSec
Value: 10

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 1.538.198.0

FILE_IN_CAB: ForzaHorizon5.exe.7924.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0e00000000000064 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=0000000000000000 rbp=0000000000000000
r8=000000753b4fef78 r9=000000753b4ff099 r10=0000000000000000
r11=0000000000000206 r12=0e00000000000064 r13=0000000000000000
r14=0000000000000000 r15=ffff800933f98331
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
00000000`00000000 ?? ???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

PROCESS_NAME: ForzaHorizon5.exe

EXECUTE_ADDRESS: 0

FAILED_INSTRUCTION_ADDRESS:
+0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000008

EXCEPTION_PARAMETER2: 0000000000000000

ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

FAULTING_THREAD: ffffffff

STACK_TEXT:
00000075`3b4fb4c8 00007ff6`cc0c79f9 ForzaHorizon5+0xa7b99
00000075`3b4fbc28 00007ffe`08fae2a9 ntdll!RtlpFindEntry+0x4d
00000075`3b4fbc68 00007ffe`08faead2 ntdll!RtlpInsertFreeBlock+0x192
00000075`3b4fbcd8 00007ffe`08fae430 ntdll!RtlpDeCommitFreeBlock+0x158
00000075`3b4fbda8 00007ffe`08fb65f6 ntdll!RtlpFreeHeap+0x9f6
00000075`3b4fc088 00007ff6`cc6f2ef9 ForzaHorizon5+0x43a719
00000075`3b4fcba8 00007ffe`08f9a46c ntdll!RtlpHeapGenerateRandomValue32+0x24
00000075`3b4fcbb8 00007ffe`090fa540 ntdll!RtlpLowFragHeapRandomData+0x0
00000075`3b4fcbe8 00007ffe`08f9a36f ntdll!RtlpSubSegmentInitialize+0x2df
00000075`3b4fcc18 00007ffe`08fb0aae ntdll!RtlpAllocateUserBlock+0x8e
00000075`3b4fcc68 00007ffe`08fbb86b ntdll!RtlpLowFragHeapAllocFromContext+0x21b
00000075`3b4fcda8 00007ffe`090b81a0 ntdll!`string'+0x0
00000075`3b4fce38 00007ffe`08fab238 ntdll!RtlpDosPathNameToRelativeNtPathName+0x2e8
00000075`3b4fd068 00007ffe`08fb0e92 ntdll!RtlpFreeUserBlock+0xb6
00000075`3b4fd088 00007ffe`08fb358a ntdll!RtlpIsSubSegmentReuseable+0x16
00000075`3b4fd118 00007ffe`08faa9c3 ntdll!RtlpDosPathNameToRelativeNtPathName_U+0x4f
00000075`3b4fd1b8 00007ff6`cc6ed670 ForzaHorizon5+0x434e90
00000075`3b4fd1f8 00007ff6`cc70c370 ForzaHorizon5+0x453b90
00000075`3b4fd218 00007ff6`cc70c6c8 ForzaHorizon5+0x453ee8
00000075`3b4fd250 00007ff6`cc70c382 ForzaHorizon5+0x453ba2
00000075`3b4fd258 00007ff6`cc6ee8e2 ForzaHorizon5+0x436102
00000075`3b4fd278 00007ff6`cc6ede0b ForzaHorizon5+0x43562b
00000075`3b4fd2e8 00007ff6`cc6f6804 ForzaHorizon5+0x43e024
00000075`3b4fd748 00007ff6`cc6f2030 ForzaHorizon5+0x439850
00000075`3b4fd758 00007ff6`cc6ead00 ForzaHorizon5+0x432520
00000075`3b4fd778 00007ffe`08fb47b1 ntdll!RtlFreeHeap+0x51
00000075`3b4fd788 00007ff6`cc6ea1a9 ForzaHorizon5+0x4319c9
00000075`3b4fd7b8 00007ff6`cc6f5cb8 ForzaHorizon5+0x43d4d8
00000075`3b4fd7e8 00007ff6`cc6f0ee4 ForzaHorizon5+0x438704
00000075`3b4fd828 00007ff6`cc6f493a ForzaHorizon5+0x43c15a
00000075`3b4fd890 00007ff6`cdb5bc58 ForzaHorizon5+0xbf42c8
00000075`3b4fd938 00007ffe`08fbb90b ntdll!RtlpLowFragHeapAllocFromContext+0x2bb
00000075`3b4fd9f8 00007ffe`08fbb3c7 ntdll!RtlpAllocateHeapInternal+0x9a7
00000075`3b4fda28 00007ff6`cc6f1925 ForzaHorizon5+0x439145
00000075`3b4fda90 00007ff6`cc70728f ForzaHorizon5+0x44eaaf
00000075`3b4fdac0 00007ff6`cc707302 ForzaHorizon5+0x44eb22
00000075`3b4fdb08 00007ff6`cc057063 ForzaHorizon5+0x37203
00000075`3b4fdb28 00007ff6`cc057e25 ForzaHorizon5+0x37fc5
00000075`3b4fdb58 00007ff6`cc067c45 ForzaHorizon5+0x47de5
00000075`3b4fdb68 00007ff6`cc059dc4 ForzaHorizon5+0x39f64
00000075`3b4fdd30 00007ff6`cc02c2ef ForzaHorizon5+0xc48f
00000075`3b4fdd70 00007ff6`cc067c40 ForzaHorizon5+0x47de0
00000075`3b4fde60 00007ff6`cdb5bd88 ForzaHorizon5+0xbf43f8
00000075`3b4fde98 00007ff6`cc0b4745 ForzaHorizon5+0x948e5
00000075`3b4fe598 00007ff6`cc70622e ForzaHorizon5+0x44da4e
00000075`3b4fe648 00007ffe`09008ba8 ntdll!RtlpCallVectoredHandlers+0x164
00000075`3b4fe6e8 00007ffe`08fe15ad ntdll!RtlDispatchException+0x34d
00000075`3b4fe778 00007ffe`08fb6491 ntdll!RtlpFreeHeap+0x891
00000075`3b4fe8a8 00007ffe`09031595 ntdll!RcContinueExit+0x7
00000075`3b4fe8c8 00007ffe`08ffde4a ntdll!RtlGuardRestoreContext+0x9a
00000075`3b4fe8f8 00007ffe`08fb5ba1 ntdll!RtlpFreeHeapInternal+0x491
00000075`3b4fe948 00007ff6`cc70b7bc ForzaHorizon5+0x452fdc
00000075`3b4fe978 00007ff6`cc70c0ee ForzaHorizon5+0x45390e
00000075`3b4fe988 00007ff6`cc70cd78 ForzaHorizon5+0x454598
00000075`3b4fe998 00007ff6`cc70b10c ForzaHorizon5+0x45292c
00000075`3b4fe9f0 00007ff6`cc70b11e ForzaHorizon5+0x45293e
00000075`3b4fe9f8 00007ff6`cc6ec730 ForzaHorizon5+0x433f50
00000075`3b4fea28 00007ff6`cc067c21 ForzaHorizon5+0x47dc1
00000075`3b4feb88 00007ff6`cc6ec6d4 ForzaHorizon5+0x433ef4
00000075`3b4fef00 00007ff6`cc707378 ForzaHorizon5+0x44eb98
00000075`3b4fef70 00007ff6`cc707389 ForzaHorizon5+0x44eba9
00000075`3b4fefd8 00007ff6`cc02c0f8 ForzaHorizon5+0xc298
00000075`3b4ff028 00007ff6`cc0675f8 ForzaHorizon5+0x47798
00000075`3b4ff0b8 00007ff6`cc6f0000 ForzaHorizon5+0x437820
00000075`3b4ff0f8 00007ff6`cc06d0ce ForzaHorizon5+0x4d26e
00000075`3b4ff160 00007ff6`cc70be7e ForzaHorizon5+0x45369e
00000075`3b4ff168 00007ff6`cc6ecf7e ForzaHorizon5+0x43479e
00000075`3b4ff188 00007ff6`cc70bb14 ForzaHorizon5+0x453334
00000075`3b4ff190 00007ff6`d04e5e00 ForzaHorizon5+0x10217c0
00000075`3b4ff228 00007ff6`cc070476 ForzaHorizon5+0x50616
00000075`3b4ff250 00007ff6`cf5e0d70 ForzaHorizon5+0x11c730
00000075`3b4ff4c0 00007ff6`d07c5cd0 ForzaHorizon5+0x1301690
00000075`3b4ff538 00007ff6`d07c8d80 ForzaHorizon5+0x1304740
00000075`3b4ff5b0 00007ff6`cc6f6bf0 ForzaHorizon5+0x43e410
00000075`3b4ff628 00007ffe`08fe2680 ntdll!RtlUserThreadStart+0x0
00000075`3b4ff870 00007ff6`cc70be6c ForzaHorizon5+0x45368c
00000075`3b4ff8b0 00007ff6`cc70bb26 ForzaHorizon5+0x453346
00000075`3b4ff8b8 00007ff6`cc6ef538 ForzaHorizon5+0x436d58
00000075`3b4ff8f8 00007ff6`cc6f6cd3 ForzaHorizon5+0x43e4f3
00000075`3b4ff928 00007ff6`cc06e6e0 ForzaHorizon5+0x4e880
00000075`3b4ff978 00007ffe`07fd7614 kernel32!BaseThreadInitThunk+0x14
00000075`3b4ff9a8 00007ffe`08fe26a1 ntdll!RtlUserThreadStart+0x21

STACK_COMMAND: ** Pseudo Context ** Pseudo ** Value: 1 ** ; kb

SYMBOL_NAME: ForzaHorizon5+a7b99

MODULE_NAME: ForzaHorizon5

IMAGE_NAME: ForzaHorizon5.exe

FAILURE_BUCKET_ID: ZEROED_STACK_APPLICATION_FAULT_SOFTWARE_NX_FAULT_NULL_INVALID_POINTER_EXECUTE_ZEROED_STACK_c0000005_ForzaHorizon5.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.538.198.0

FAILURE_ID_HASH: {997ad2ba-7f9a-1e4d-b153-c2b2110c1eba}

Followup: MachineOwner
---------

I hope this helps!

After re-installing, I am still getting the same error:

Faulting application name: ForzaHorizon5.exe, version: 1.455.709.0, time stamp: 0x62610283

Faulting module name: ForzaHorizon5.exe, version: 1.455.709.0, time stamp: 0x62610283

Exception code: 0xc0000005

Fault offset: 0x0000000000f37dff

Faulting process id: 0x3b70

Faulting application start time: 0x01d88032fd23a548

Faulting application path: D:\Program Files\SteamLibrary\steamapps\common\ForzaHorizon5\ForzaHorizon5.exe

Faulting module path: D:\Program Files\SteamLibrary\steamapps\common\ForzaHorizon5\ForzaHorizon5.exe

Report Id: f863b7ec-7cea-4d0e-a075-0349dc6413fa

Faulting package full name:

Faulting package-relative application ID:

hi laimonas, welcome in community

i’m Alvise, an independent consultant and I can understand your concern and, please, don't worry I am here to help you

First check the integrity of the system files

press the WIN + X buttons and open powershell as administrator, now type

SFC /SCANNOW

press enter and wait for it to complete

indicate the result here and restart

then, do you have another account in the system? did you tried to login with it and run the game?

let me know

Elvis