Forza Virtual Key....no 10 keys or 5,00 credits

AngryFawn611313 · Oct 11, 2017

I purchased Forza 7 on 10/04 via the microsoft store and have yet to receieve the 10 keys or the 5,000 reward credits for the purchase. It's been well over the 96 hour and there are only 2 days left in the contest. I just don't want to miss out on this
great deal.

:)

WuTang Asassain · Oct 11, 2017

Forza 7 Virtual Key Bonus

I pre-ordered Forza 7 Ultimate Edition on September 28th through the Microsoft Store. At that time I was already registered for the Virtual Key Sweepstakes.

According to the promotion, I was supposed to earn 10 extra keys and 5,000 reward credits if pre-ordering through the Microsoft Store and that it could take up to 96 hours to show.

It's been two weeks and I still haven't received the bonus keys or reward points. When can I expect those to show in my rewards account?

Xbox Live Rewards

Thanks!

Cr8zyyWhiteBoy · Oct 11, 2017

Didn't receive promotion

https://rewards.xbox.com/en-US/forza-7-virtual-key-sweepstakes/?utm_content=en-US&utm_medium=announc...

I purchasd the game and didn' get my 10 keys for the game, or my 5,000 points, can someone help me on how to get them promotions Thank You.

Smwutches · Oct 11, 2017

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

Smwutches

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

Doctor Fofo

edit: I've not received my 5000 points nor my 10 bonus keys, I just realized I didn't actually state my problem lol

XBLRewards8

Hello Doctor Fofo,

We see that your purchase was not made through the Xbox store, but was a token redemption. From the FAQ:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

Since your purchase was not made digitally, it was not eligible for this offer.

XBLRewards8

Hello Doctor Fofo,

Apologies for the inconvenience. We are currently investigating with our web team reports of users not seeing keys being awarded for their purchase. Once we know more, we'll update this thread! Regarding your Credits, from the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since the offer is not yet over, it is too early to see your Credits.

Smwutches

For help with the Rewards program, you will need to post in the Xbox Rewards Questions support forum.

Forza Virtual Key....no 10 keys or 5,00 credits