Forza Motorsport DLC in-game purchases not working

Matthew Huang · Oct 18, 2023

I recently purchased the Forza Motorsport (2023) welcome pack. However, when I bought it, nothing was given to me, unless they have put the rewards in a place that I cannot find. I have checked all the in-game messages, the garage etc. I also expected to recieve half a million credits, but I have not gotten that either. I am sure my purchase was made on the same account.

Please help.

Best,

Matthew

:)

SammyVS

You needed to purchase the DLC before July 29th to be eligible to win the base game.

''Xbox Game Pass members who purchased Forza Motorsport 7 DLC prior to July 29 get a token for the game via the Xbox Message Center. Players who owned Forza Motorsport 7 and its DLC prior to September 15 will still be able to download and play the game and its associated content as normal.''

Richard Francis1

Hi Kathy,

I’m having a similar problem. I’ve just downloaded the Premium Bundle. Microsoft have acknowledged the transaction and all the files have installed fine, but the cars and credits haven’t been added to my account.

I’ve tried uninstalling and reinstalling the game to no avail.

Any help would be very much appreciated!

Thanks

Rich

Luke Paponette

I am having the same problem. Car Pass cars are available but not the welcome pack.

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello Matthew Huang,

Thank you for posting in Microsoft Community.

We understand that you're experiencing issues with your Forza Motorsport DLC in-game purchases. Let us check on this together and sort this out in timely manner.

To resolve this issue, please try the following steps:

Check your purchase history to ensure that the purchase was successful. You can do this by logging into your Microsoft account and going to the "Order history" section. Or you may follow this link: Microsoft account | Order history
Restart your console or PC and launch the game again to see if the content has been added.

By the way, can we ask if this is the only DLC or purchase you had issues with? Or this purchase was successful on other Microsoft account?

Let me know how it goes.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Microsoft Community Moderator

Forza Motorsport DLC in-game purchases not working