Forza Horizon 5 Welcome Pack

Hi,

Before anything else, verify that the Welcome Pack DLC is installed.

Refer to this support guide to manage add-ons on your console:

Find your games and add-ons | Xbox Support

If you have the base game installed to internal storage but the add-on installed to an external hard drive that's not connected (or if there’s a fault where it’s not being detected), then the game won't be able to recognise the content. If this is the case, then you would need to either connect the hard drive with the add-on or install it (move or copy) directly to the internal storage. All the game packs are only around 10MB anyway, so it’s best to just have everything together all on the same storage device.

For other car packs such as Formula Drift, the cars need to be individually purchased (for free) from the Autoshow.

How to Add Your DLC Cars to Your Garage on FH5 | Forza Support

Keep in mind that you need to complete at least the first showcase event and one chapter from a Horizon story (El Camino and Vocho are the initial ones) at the minimum. The cars should then automatically unlock and be added to your garage, but you may need to complete a few more races regardless. I’m not sure exactly when the specific house unlocks, but you should unlock it as you progress through the story and discover more. You can enable access to most features and events once you unlock the Festival outposts, Festival Playlist and Horizon adventure.

The 5 cars from the Welcome Pack are:

[2018] Apollo Intensa Emozione

[2020] #2069 Ford Bronco R

[2008] Mitsubishi Lancer Evolution X GSR

[2020] Porsche Taycan Turbo S

[1998] Toyota Supra RZ

You also receive a player house, 3 one-time clothes vouchers and a one-time car voucher (I’d say redeem it for anything expensive and rare or legendary, as it’s completely free and you don’t need to spend any credits on this).

If you’re still unable to access any content from the Welcome Pack in-game even after reaching the required progress with the add-on correctly installed, you could try to uninstall and reinstall the add-on (you don’t necessarily need to uninstall the game itself again). Be sure to close the game, try the reinstall and once it’s complete, re-launch FH5. You may need to restart your console for the changes to properly take affect with this updated and reflected in-game.

Also, confirm you’re signed in to the correct account with the associated licence, unless your console is set as your Home Xbox, where any profile you have can access all your purchased games, subscriptions, DLCs and add-ons.

I’d recommend to also post to the Forza Support Forum where you may receive further advice and suggestions regarding this.

Hope this helps!

No worries, glad it’s all sorted!

There are FH5 Known Issues which are being addressed and worked on by the developer, Playground Games, in regular updates.

If you have an Ultimate subscription, you can always play FH5 through Cloud gaming on a compatible device. This is now available on console too, so this can be an ideal alternative to consider and not have to install a 100GB+ game.

Also, I understand it’s frustrating to reinstall a game only for it to not make any difference at all. Support should’ve only advised a reinstall as a last resort, especially as it can be time consuming and a lot of issues can easily be resolved by something simple. I’ve shared feedback, which has been sent to the support teams (both Forza and Xbox) from my side, so hopefully you have a better support experience next time.

Feel welcome to post back if you have further questions or you encounter any errors or anything

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Thanks Roses. Needed to re-complete Vocho after having re-installed the game, all content now unlocked.

This didn't work. I've also tried reinstalling the game (Xbox Support advised this) and reported the issue to Forza Support who have been less than helpful.