forza horizon 5 stuck on preparing

Davidona · Apr 17, 2022

Hi,

i'm trying to download the game but it does not let me.
i tried uninstalling xbox app and resetting data for both xbox app and microsoft store but nothing seems to work.
i'm using up to date windows 11
also disabled firewall and malwarebytes, and tried on SDD and HDD,
- deleted store cache from appdata

:)

Ricardo Lechuga

Hi Davidona! My name is Ricardo an independent advisor ready to help you with this situation!

Open RegEdit as an administrator and delete the following Services:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServicesNet]

Reboot PC

After that follow this steps:

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install the game again.

Aj Hearn

I'm just reposting to this thread that I had to once more do this again after the newest update with the Hot Wheels DLC content in preparation for the release, it did it again like clockwork as soon as I updated my game I went to start it again and I was stuck once more with the infinite syncing data, I just did this restarted my PC and it's instantly loading Forza horizon 5 again Forza and playground games devs please fix this

NilsEnkelmann

I am taking over since I have exactly the same problem as Alexander. I tried all the same things like he did with no luck. And since one of the latest updates the Windows Store always wants to install Forza through the xbox app. So there is no secondary way to install the game. Besides: this happens to ALL my bought and owned games, not only Forza. The Game Pass Games on the other hand work...

NilsEnkelmann

Wow.. I've read a suggestion here at the forums to set my Windows Region to UK instead of Germany. And indeed that helped. But really? This is the solution? Please fix your app....

XBF John

Hello,

If you cancel this download and open the Microsoft Store App and try to download it there, does it behave the same?

Thank you

forza horizon 5 stuck on preparing