Forza Horizon 5 (Steam) asked to log into Microsoft account, can't continue past start screen.

Hi JoshuaSA,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to start playing Forza Horizon 5 on Steam when you are prompted to sign into your Microsoft account. Let us check on this together so you will get back to gaming.

Please check if you can sign into your account with no issues here: https://account.microsoft.com/

Please check if you can access your account here: https://account.xbox.com/

Please check your account's health here: Xbox Enforcement | Home.

You may also contact Steam Support for assistance for your account.

Please, do not forget to check here for known issues that might related to your concern.

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Sincerely,



Xbox Forum Moderator

Microsoft Community

I downloaded the Forza 5 for the first time via Microsoft Store, i played and i deleted the game. (I played with gamepass)

I bought Forza 5 from Steam and i linked my xbox account with steam, but when i start the game and logged in with my xbox account, my all progress is gone.

Forza Horizon 5 does NOT have any announced or planned cross-progression from Forza Horizon 4. Aside from Forza Horizon 1 (which did had loyalty rewards for Forza Motorsport titles), there has never been cross-progression for Forza Horizon titles. You always had to start fresh with each game.

And about Forza Horizon 4: the lack of possibility to use the same save between Steam and Microsoft Store comes from the technical point of the each game. Both use a wholly different methods of saving which is far too much work to make them co-operate, ESPECIALLY considering that Forza Horizon 4 is way past its' prime.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Gaston

Are you trying to use your Forza horizon 5 progress in the same platform?

For example, the old laptop has the Steam version of the game and you have the Steam version as well in your new laptop

I ask this because progress between the Microsoft store / Xbox app version of the game and Steam can't be shared

You need to start from the scratch if you start playing using the other version

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this for the game too.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps.

After restarting your PC.

Press the Windows Button then type Services.

Right-click over the Services App from the list of results.

Then select Run as Administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager,

Xbox Live Game Save,

Xbox Live Networking Service,

Gaming Services.

Do this with each of the services listed above.

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic.

If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes.

Then try the game again.