Forza Horizon 5 Save File Replaced with one with 0 progress

Hi, Joseph. Hope you're having a good day.

As far as I'm concerned, Microsoft support is not able to retrieve or look for older saves or a history of your saved progress for games.

Thanks for your attention,

Arturo.

Ok, the save I believe was overwritten yesterday sometime. Is there a way on your Xbox support end to see previous saves, just because it was so recent?

Hello, Joseph M. I’m Arturo.

I’m sorry to hear your progress in Forza Horizon 5 has been lost, however, I’ll be glad to provide guidance with your inquiry today.

Actually, for this specific issue, the Forza support is able to assist with this.

However, as they informed in the article that I am going to share below:

“We will not be able to return any lost progress or return your old save. We will produce a 1:1 match to your inventory for Forza Horizon players.

Unfortunately, we will NOT be able to return any Forzathon Points, Skill Points, Level, Experience, Tokens, or Progress”.

https://support.forzamotorsport.net/hc/articles/360005306553-I-ve-lost-all-my-progress-what-do-I-do-

In case you want to proceed with your restore request, it is necessary for you to perform some of the steps they indicate in this same article.

Thanks for taking the time to read me,

Arturo.

Hi Jojohd3, my name is Jose, and I would be happy to help.

I'm very sorry to hear about your loss of progress in Forza Horizon 5. It appears your save data has been lost or corrupted.

There are a few things you can try to regain your progress:

Check if you have a backup of your saved data. If you saved your save data to a cloud storage service, such as OneDrive or Xbox Cloud Gaming, you can try to restore it.

Try syncing your saved data with the cloud. Forza Horizon 5 saves save data to the cloud automatically, but there may be an issue with syncing. To try syncing your saved data, open the Settings app on your Xbox and follow these steps:

1. Select Games & apps.
2. Select Games.
3. Select Forza Horizon 5.
4. Select Options.
5. Select Sync Saved Data.

If you've tried all of these steps and still can't recover your progress, you can contact Forza Horizon 5 support for help.

Here are some tips to help you regain your progress:

1. Be patient. The troubleshooting process may take some time.

2. Be persistent. Don't give up if you don't get an immediate response.

3. Provide as much information as you can. This will help support investigate your issue.

I hope this helps you regain your progress in Forza Horizon 5.
Jose

Hello Mat81,

You cannot use the files of Forza Motorsport 7 with Forza Horizon 5. These are two different games with different file formats and structures. If you try to copy or transfer the files, you may encounter errors or damage your game data. The only way to play Forza Horizon 5 with your Forza Motorsport 7 progress is to buy the game and start a new save file.

But you can use the files of Forza Horizon 5 from one PC to another PC, but there are some conditions. First, you need to have the same Microsoft account on both PCs and sign in with it. Second, you need to have enough storage space on the second PC to copy or download the files. Third, you need to have a stable internet connection on both PCs to sync your progress and achievements. If you meet these conditions, you can use the files of Forza Horizon 5 from one PC to another PC without any difference in gameplay or performance.

You may try to disable any antivirus programs, firewalls, VPNs, or other software that may interfere with the download.

Perform SFC Scan to fix corrupted or missing files.

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support