Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Adrian, how are you today? Hope you're well.

For a couple of days now, Horizon 5 is exhibiting a few error's and problems, Microsoft acknowledge them here:

https://answers.microsoft.com/en-us/xbox/forum/...

And also Forza team:

https://support.forzamotorsport.net/hc/en-us/ar...

Before reporting to Forza team:

https://support.forzamotorsport.net/hc/en-us/re...

Try this:

Log out of your account on the app, reinstall it, restart your PC, and then log back in and try again.

If this doesn't work:

First, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

i had this, close the xbox app and start the download from the windows store, it then downloads ok, think its a bug with the xbox app.

This is what helped me and got Forza to download.
1. Go into the Microsoft Store and search Forza Horizon 5 Standard Edition.
2. Next you want to click on Forza Horizon 5 Standard Edition and you want to click Install from the Xbox app.
3. This will take you to the Xbox app and when it takes you to the Forza game scroll down and look at the tab named "Included in this bundle" And click Forza Horizon 5.
4. This should take you to the regular Forza Horizon 5 game rather than the Standard Edition, And then you want to click install and this should download the game.

Hope this helps have a good day!

Hi, this is the only option I have

i am also on the new store with windows 11, it let me install via the windows store. it was the only way to get it to install.

you have to go to it in the actual store listing not library or downloads and purchased.