Forza Horizon 5 crashing on loading screen

keramii · Jan 22, 2022

Hello there,

so as the title already tells my Forza Horizon 5 crashes after starting and then while loading it just basically alt+f4s. The issue has been on going since the release. I bought the game over the XBOX Store, standard edition.

PC:

GTX 1070

I9 7980XE

64GB RAM

Windows 10

Since my PC should be good enough for the game idk what I should do. I have already tried the basic things like, turning of Windows Defender/my complete Firewall, closing all applications except for Forza Horizon 5 and reinstalling it several times.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly check out this Forza support article for the issue you're experiencing.

https://support.forzamotorsport.net/hc/en-us/ar...

Jesse E'

Kindly reach out to Forza support for better assistance on this issue here https://support.forzamotorsport.net/hc/en-us/re...

keramii

I had already tried some of the given solutions before, but it still wouldnt start. I can only try those which I havent tried yet.

Kathy A.

Hi PyralClips,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Forza Horizon 5 when it keeps on crashing while launching. Please check Known Issues for any updates regarding this.

Recent update as of the moment this reply is posted:

Players on Steam and Windows may see frequent crashing while playing
- Examples of the error codes being seen are 0xc0000005 (access violation) and 0x0000001d (failed install or uninstall of system-level software)
- This may be caused by hardware issues such as faulty RAM, file errors or corruption, or PC settings.
  - For a full troubleshooting guide, visit the Forza Support page.

For contacting Xbox Support team, please go to https://support.xbox.com/contact-us

Just a heads up, they are currently experiencing high volume of calls and chats. We appreciate your patience in waiting. (Xbox Support)

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Xbox Forum Moderator

Microsoft Community

keramii

Hello,

sadly none of these have helped me. The issue is still there. The only explanation I could have for it, is that maybe my version is corrupted.

Forza Horizon 5 crashing on loading screen