Forza horizon 5 crashes at launch when I'm signed into my account on PC and on Xbox.

สวัสดี

ขอบคุณที่ติดต่อฟอรั่ม ขออ ัยที่ทราบว่าคุณมีปัญหาในการดาวน์โหลด Forza Horizon 5

การสนับสนุน Forza มีบทความที่มีขั้นตอนการแก้ไขปัญหาหลายขั้นตอนซึ่งอาจช่วยได้ เกมของฉันไม่ได้เปิดตัวหรือขัดข้องบนพีซี - การสนับสนุน Forza (forzamotorsport.net)

ขอแสดงความนับถือ

Hayabusa

[ข้อความด้านบนแปลด้วยเครื่องและอาจไม่ใช่การแสดงโพสต์ต้นฉบับที่ถูกต้อง]

[The text above is machine translated and may not be an accurate representation of the original post]

Hello,

Thank you for reaching out to the forums. Sorry to hear you are having issues downloading Forza Horizon 5.

Forza support has an article with several troubleshooting steps which may help. My Game is Not Launching or is Crashing on PC – Forza Support (forzamotorsport.net)

Regards,

Hayabusa

Hello,

Sorry to hear you are experiencing issues with Forza Horizon 5 crashing and losing your progress. That is definitely frustrating. Was this on PC or an Xbox console?

You can check the Forza Horizon support article which offers steps you can take, including submitting a ticket. I've lost all my progress, what do I do? – Forza Support (forzamotorsport.net)

Additional Support articles:

My Game is Not Launching or is Crashing on PC – Forza Support (forzamotorsport.net)

Forza Horizon 5 – Forza Support (forzamotorsport.net)

Games & apps | Xbox Support

For Forza Motorsport and Forza Horizon forums and community support, visit:

Forza Motorsport forums

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ZmanZ, as this is only happening with your primary account so to speak, I will recommend you to contact Forza support to see if they can help you,

Forza Support

https://support.forzamotorsport.net/hc/en-us

Hello, EddieWoods1. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that you're not able to play Forza Horizon 5 because the game crashes unexpectedly.

Not only that, but I would like to ask:

— Do you see a crash error message, which one?
— What are your hardware specifications?
— Are more games affected, or is just Forza Horizon 5?

Besides that, Forza support has an article about the game crashing or not launching on PC, with some potential fixes.
Could I know if you tried every potential solution described in the article?

https://support.forzamotorsport.net...My-Game-is-Not-Launching-or-is-Crashing-on-PC

I'll look forward to hearing from you.

Regards,

Arturo.

Hello, Jack H. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble launching Forza Horizon 5.

Not only that, but I would like to ask what potential solutions you have tried to solve this issue and if it's just Forza Horizon the only game that crashes?

Besides that, may I know if you tried every potential solution provided in this related support article from Forza?

https://support.forzamotorsport.net...My-Game-is-Not-Launching-or-is-Crashing-on-PC

I'll remain attentive to your answers.

Regards,

Arturo.