Forza Horizon 5 cloud gaming crashes after buying the welcome Back Pack

Ok thank you, I thought it couldn't be refunded. I submitted the request, after it goes through I will see if it solved the issue.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Since the issue is common with only owners of the Welcome back pack. Then I'll say go ahead with the refund so you can get back to gaming until the issue is resolved.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/help/subscriptio...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

The same thing happened to me but on Xbox one I purchased the treasure map and since then whenever I load the game or while I’m playing it just crashed and kicks me off

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Brandon, there are some knowing issues regarding Forza Horizon 5.

https://answers.microsoft.com/en-us/xbox/forum/...

Forza Horizon 5 (Cloud + Console + PC)

Players on Steam and Windows may see frequent crashing while playing

Examples of the error codes being seen are 0xc0000005 (access violation) and 0x0000001d (failed install or uninstall of system-level software)

This may be caused by hardware issues such as faulty RAM, file errors or corruption, or PC settings.

In these cases we recommend that you follow up with the hardware manufacturer for your device to ensure that you have the latest firmware installed.

Players may run into a "local cache is full" error

This is currently being investigated

Players are unable to locate their Welcome Pack, Car Pass, and VIP Pass

The Welcome Pack, Car Pass and VIP Pass will not show as content when viewing Game and add-ons on devices. This is located and managed within the game itself and is available once the tutorial/first chapter is completed. Players can validate ownership by doing one of the following:

Complete the first Chapter in the game, which will unlock the content

Visit the store pages for each item, which will show as Owned:

Welcome Pack: https://www.microsoft.com/p/forza-horizon-5-wel...

Car Pass: https://www.microsoft.com/p/forza-horizon-5-car...

VIP membership: https://www.microsoft.com/p/forza-horizon-5-vip...

Some players are experiencing disconnects from Horizon Life (multiplayer).

These players can still play in Horizon Solo (single player) or attempt a console reboot to reconnect to Horizon Life. Playground Games is investigating the issue.

For a list of all known issues being tracked by the Playground Games and Turn 10 teams, please visit the FH5 Known Issues page.

https://support.forzamotorsport.net/hc/en-us/ar...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Erik, there are some knowing issues regardig Forza 5

Forza Horizon 5 (Cloud + Console + PC)

Players on Steam and Windows may see frequent crashing while playing

Examples of the error codes being seen are 0xc0000005 (access violation) and 0x0000001d (failed install or uninstall of system-level software)

This may be caused by hardware issues such as faulty RAM, file errors or corruption, or PC settings.

In these cases we recommend that you follow up with the hardware manufacturer for your device to ensure that you have the latest firmware installed.

Players may run into a "local cache is full" error

This is currently being investigated

Players are unable to locate their Welcome Pack, Car Pass, and VIP Pass

The Welcome Pack, Car Pass and VIP Pass will not show as content when viewing Game and add-ons on devices. This is located and managed within the game itself and is available once the tutorial/first chapter is completed. Players can validate ownership by doing one of the following:

Complete the first Chapter in the game, which will unlock the content

Visit the store pages for each item, which will show as Owned:

Welcome Pack: https://www.microsoft.com/p/forza-horizon-5-wel...

Car Pass: https://www.microsoft.com/p/forza-horizon-5-car...

VIP membership: https://www.microsoft.com/p/forza-horizon-5-vip...

Some players are experiencing disconnects from Horizon Life (multiplayer).

These players can still play in Horizon Solo (single player) or attempt a console reboot to reconnect to Horizon Life. Playground Games is investigating the issue.

For a list of all known issues being tracked by the Playground Games and Turn 10 teams, please visit the FH5 Known Issues page.

https://support.forzamotorsport.net/hc/en-us/ar...

https://answers.microsoft.com/en-us/xbox/forum/...