forza horizon 4 does not start. invalid profile

After buying the game "Forza Horizon 3" in xbox live and trying to start it, the following message appears: "Invalid profile. Delete it from the xbox menu and create a new one ". Is there any solution ??

I'd suggest posting about this issue on the Forza Support Forums:

https://support.forzamotorsport.net/hc/en-us/categories/360000558393-Forza-Horizon-4

Also, here are some troubleshooting steps for the "invalid profile" error from their Forums:

https://support.forzamotorsport.net...g-me-that-my-profile-is-invalid-what-do-I-do-

Hey dempup,

Sorry I didn't respond earlier but I've been waiting for a response from Forza Support. I didn't try what you said but I'm afraid I won't have another option. I contacted Microsoft support and, with the guidance of
one of the helpers there, and following the tread: "I am getting a message telling me that my profile is invalid, what do I do?", I restarted my game. The helper told me to write a ticket to Forza Support to get my progress back, but they haven't responded
for a day now. I reset the game, synced it with the cloud, where my progress was saved, and still get the same message.

Hi Cold Fusion.

This solution has worked for some users

Open folder:

"C:\Users\USERNAME\AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData\wgs"

Then in the "wgs" folder I found a "t" folder and a folder with a long name with digits. Delete or move elsewhere these 2 folders. Now the folder "wgs" is empty.

Log off your account in the Xbox app. Log in again. Run Forza Horizon 4 and wait for the servers to restore your data up to 100%. At the end of the process you'll find everything. At least this is what happened to me. I really hope these will be helpful
for you all. Have a nice day

Hope that can solve your issue.

Jamie,

Have you tried to do a power cycle on your Xbox. Just hold the Xbox button on the face of your Xbox for between 10 to 15 seconds. Wait for it to power down and then restart your Xbox. You will get a green load screen when you restart. Then restart the game
to see if that helped.

I'm on Xbox for windows 10 play anywhere I don't have a Xbox I reset the app on my pc but all that did waswasake me start from scratch

.......which I'm not too happy about