Forza 7 not loading

JeepJunkey · Jun 10, 2018

Just downloaded forza 7 2 days ago and haven't been able to play it. At first it would freeze after the turn 10 studios screen. After doing a bunch of stuff I get to the gender select screen. I select Male and it freezes and shuts
xbox off. I've done a bunch of full shut downs. I've cleared all my game cache. I've tried playing off line. I've tried removing my account off of the xbox. And I've also uninstalled and reinstalled the game. Also tried holding the power button and eject button
to reset screen resolution. Any other ideas would be appreciated. All my other games play fine. Thanks. Xbox One S.

:)

BlondeWand2 · Jun 10, 2018

Forza motorsport 7 crash on startup

Hi, when I try to open forza motorsport 7 it shuts down in the loading screen.

Thank you

easj369 · Jun 10, 2018

forza not loading

yeah forza said they didnt boot me for anything so im lost and ive put my gamertag on two different hard drives to see if it was that but still freezes. it freezes when its loading and the circle is going around. on the third time around
the red spot freezes on top

Frizio I iB · Jun 10, 2018

that's strange...

Did you also try to hold 10 seconds the front button to powercyle the console??

JeepJunkey · Nov 2, 2018

that's strange...

Did you also try to hold 10 seconds the front button to powercyle the console??
Click to expand...

Yes I have. Still nothing. This morning I noticed there were 3 free cars you can download from the xbox store. So I thought maybe if i got those something would change nope then i tried playing as a guest and as it was loading it unlocked an achievement.
But still will not go past the gender selection screen.

JeepJunkey

that's strange...

Did you also try to hold 10 seconds the front button to powercyle the console??

Yes I have. Still nothing. This morning I noticed there were 3 free cars you can download from the xbox store. So I thought maybe if i got those something would change nope then i tried playing as a guest and as it was loading it unlocked an achievement.
But still will not go past the gender selection screen.

Frizio I iB

that's strange...

Did you also try to hold 10 seconds the front button to powercyle the console??

EmeraldRumble81

my Forza 7 also won't load. Can't find any details about it on the net either.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. As this is a specific issue with this game, we recommend that you contact game support, they will be able to give you more details as to why this is happening. To contact them please use the link below, and provide as much detail as possible.

https://support.forzamotorsport.net/hc/en-us/re...

*Thanks in advance for contacting us, I hope this can help you.

XBF Zineb F

Hello there @MisterMike1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

The next step would be to check your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

Another thing you should troubleshoot is your persistent storage by selecting Profile & system > Settings > Devices & connections, and then selecting either Blu-ray and then select Persistent storage to clear it.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Forza 7 not loading