Forza 7 instant win - not getting any notification emails

For help with the Rewards program, you will need to post in the Xbox Rewards Questions support forum.

Hi YoshiDoritoEatr. We are going to re-trigger the email for you. We'll check back to see if you receive it.

Hello slan3d0g,

As stated in the FAQ for this offer:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

• 10 keys (can only be earned once)
• 5,000 Rewards Credits (can only be earned once)

Since you did not make this purchase off the Xbox store, you did not qualify for this offer. Since your purchase was made from an alternative source and redeemed as a token, it was not eligible. Additionally, Credits for this offer are not awarded until
the end of the offer period, as stated in the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

The Match game is an instant win, the details are listed in the official rules for this promotion:

7. Winner Determination:

a) Instant Win Game: There will be two thousand one hundred fifty (2,150) random, computer-generated winning times during the Promotion Period. If you are the first player to play the Instant Win Game at or after one of the randomly-generated times, you
will be a potential instant winner of the prize indicated.

I also just won the Hoonigan Car Pack and never received and email for that either .. even changed my primary email address to an email I can log on to.