Forza 4 - Unable to find in XBOX ONE

Hello @Alvin Hartanto I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues locating the games you already purchased on your account.

Normally some basic troubleshooting steps such as removing your account and resetting your console fix the issue. To do so, please follow the next steps to fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your order history:

I highly recommend you to check your games through account.xbox.com.

If you do not see the games through here, Or if you have checked your Orders as well and do not see them then you might have purchased them on a separate account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi Alvin!

As you bought the game on steam, unfortunately you won’t be able to play it on your Xbox console. Games purchased on steam are compatible with PC only.

You do still need to sign in to your Xbox Live account to play Forza on Steam though.

Forza Horizon 4 is an Xbox play anywhere title so if you purchase through the Microsoft/Xbox store, you’ll be able to play the game on both your PC and Xbox One.

If you would like to play Forza on Xbox One, I’d suggest to request a refund from steam then purchase Forza through the Microsoft store (on the website or on your Xbox One).

Cross-play is supported for Forza Horizon 4 so you can play with friends regardless of which platform you’re on,

and whether you have the Steam or Microsoft version.

Please note that your game progress isn’t linked between your steam account and your Xbox account for Forza Horizon 4, which is confirmed on the Forza Horizon 4 on Steam FAQ. My advice would be to purchase it on Xbox, rather than Steam, or you can purchase GamePass (Netflix style subscription service) with Forza and other games free to play. Of course, this is completely up to you though.

I recommend purchasing FH4 through the Microsoft store, rather than Steam, as then you can play on your Xbox console, as well as PC. The Xbox version also supports Xbox Game Pass cloud gaming so you have the option to play Forza on a compatible smartphone or tablet with your Xbox controller, over WiFi or mobile data.

Also, for future reference, if you’re unable to find a purchased game on your Xbox One then check the Xbox store and your owned games on your console.

You can also install any owned digital games from

your order history (Microsoft.com) directly to your console.

Hope this helps!

Ahhh okie! Great help! Thanks

I bought it on steam and linked my microsoft account..

do you have gamepass ultimate by chance, i have found that games i own appear under gamepass section only while subscribed as the gamepass licence overrides your own licence whilst subbed. Once the sub ends they reappear under owned games.