Fortnite turning my xbox series s off

got the same issue with my xbox series s, i was watching netflix and then the screen turned black, tried to turn off the console but nothin worked

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite

Hello Alexis Lamothe,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to play Fortnite on higher FPS and resolution. However. the Xbox Series S does not support 1440p resolution at 120fps for Fortnite. The maximum resolution supported by the Xbox Series S is 1080p at 120fps. However, you can still enjoy playing Fortnite on your Xbox Series S at 1080p and 120fps.

Hope I helped!

YanYannn
Microsoft Community Moderator

Hello Jacob Owens1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix your issues with Fortnite on your Xbox Series S. Just a reminder, we are not able to double check your account here manually since we do not have the option to and only Epic Games are able to access. No worries, we do have some effective troubleshooting steps here that could fix the issue.

Here are a few troubleshooting steps you can try:



1. Clear the cache on your Xbox Series S. To do this, hold down the power button on the console for 10 seconds until it turns off. Then unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in and turning the console back on.



2. Check for any available updates for Fortnite. You can do this by going to "My games & apps" on your Xbox Series S, selecting Fortnite, and then checking for updates.



3. Try uninstalling and reinstalling Fortnite again. Make sure to fully uninstall the game before reinstalling it.

Hope I helped. Please do not hesitate to ask if you have further questions.

YanYannn
Microsoft Community Moderator

I'm also having this problem on my Xbox series s. It doesn't seem to be affecting any other game but fortnite for me.