Fortnite starter pack

Hello Jmal David,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble redeeming the fortnite starter packs. Please try the following steps:



- Make sure you are signed in to the account that purchased the starter packs.

- Go to the Microsoft Store on your console and search for "fortnite starter pack".

- Select the starter pack that you want to redeem and click on "Install".

- Launch Fortnite and check if the starter pack items are in your locker.



If this does not work, please contact our live support team, as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.



We apologize for any inconvenience this may have caused you and we appreciate your patience and understanding. Thank you for choosing Xbox.

Unfortunately the vbucks will not transfer over. Its easier to buy the starter pack from the store in fortnite

Hello Raymond,

The pack that you're inquiring about happens to only be available for the Xbox One console through the Microsoft store. This is shown from the
tag applied on our website.

Unfortunately, this item cannot be used on a Windows 10 PC.

If you would like to request a refund for this, you can do so by following our
request a refund for a digital purchase support article for assistance with this.

We hope that this helps, and we wish you the best!

Hi Raymond,

Thank you for coming to the forums. Are you referring to the
Fortnite - Standard Founder’s Pack?

What did you not receive from the pack?

If you are indeed referring to the Standard Founder's pack, the Save the World and Battle Royal mode should have began to install after you make the purchase. If they did not, you can start the downloads from the Microsoft Store.

Please elaborate what pack you bought and what you are missing and we'll help you.

Theoretically yes, but I suggest you buy directly from the game or from the platform where the game is available on the pc, this to avoid problems in transferring the money, as this is only said in the description, where it is shown where it is available it is said only Xbox One /Xbox Series.