Fortnite - Skins und Einkäufe verschwunden [Translation - Fortnite-skins and purchases gone]

Hallo,

ich habe ein Konto auf der X- Box () mit dem meine Kinder (beide 11 Jahre) Fortnite spielen. Dort haben sie auch jede Menge Geld (>200 €) für "Skins" und Ähnliches ausgegeben.

Vor kurzem habe ich für sie zusätzlich auf der Nintendo- Switch ein Konto erstellt (HARIBO1409), damit sie mit und gegeneinander spielen können.

Jetzt fragen sie mich nicht was die beiden angestellt haben, auf jeden Fall sind jetzt seit dem Wochenende alle Einkäufe auf der X-- Box verschwunden und der Fortnite- Account heißt jetzt nicht mehr "" sondern "HARIBO1409"

Kann mir bitte jemand beim wiederherstellen des alten Accounts () im Spiel Fortnite behilflich sein?

Im Voraus besten Dank

Nach mehreren Anschreiben beim Epic- Support bekam ich diese Nachricht:

[Translation - Hello

I have an account on the X-Box () with which my kids (both 11 years) play Fortnite. There they also spent a lot of money (> €200) on "Skins " and the like.

Recently, I also created an account for them on the Nintendo-Switch (HARIBO1409) so they can play with and against each other.


Now they're not asking me what the two have done, in any case, since the weekend all the purchases on the X--box have disappeared and the Fortnite-account is no longer called " " but "HARIBO1409 "

Can anyone help me restore the old account () in the Fortnite game?


In advance thank you very much

After several cover letters at the Epic Support, I got this message:]

[Image Translation - Hello again

Thank you for your jerky message.


The epic games support can only help you with problems regarding your epic game account and if you have problems with a purchase if problems with your xbox live account or request for jerky payments from shopping, which have been tatiged over Microsoft
contact bitt the xbox Support]

Bis dahin bin ich beim Fortnite Support gekommen.





[Image Translation - I try to connect my console/platform to an epic games account why do I get an error message that says I'm already connected to an epic account?

This error message is usually displayed when the account of your console/platform bareits is connected to an unnamed epic games account. This means that when you first play with this console/platform dazy, you decided not to register your epic account
at this time. So the game automatically had an unnamed account generated for you. With this unnamed account, you could play as well as save your game progress and save until you play again on this console/platform

To fix this error message, we recommend that you register your unnamed account: Follow the steps for scenario 1 in this article

Please note that you do not separate your unnamed account from the console/platform. If you separate it you will separate the access

If you separate it, you will lose access to your game data if you play on this console/platform.

Same FAQ: I lost all my progress! What can I do]





:)

 

EON skin in fortnite br.

No. You need to purchase the Xbox One s Fortnite bundle that includes the skin

 

Cannot redeem code

The fortnite bundle code where you get a skin, pickaxe, glider and 2k VBucks in fortnite

 

Hey Xbox Gamer!

Thank you for bringing this to our attention. From the information you provided, sounds like they didn't have an Epic account linked with the Gamertag Punk2074, and might have deleted the Epic profile by mistake by signing in the Epic account Haribo1409.
To further clarify this, we suggest you get in contact with one of our representatives through
Xbox Support.

 

Hi! Ohne genau zu wissen was die Kinder gemacht haben (die Frage ist hierbei, ob das bestehende Konto umbenannt oder ein neues erstellt wurde), kann man leider keine genaue Empfehlung aussprechen. Am besten wäre wenn Sie sich hier mit dem Konto der Kinder
anmelden um zu sehen, ob dort etwa die Namens/Gamertag-Änderung aufgeführt wird: Sign in to your Microsoft account

Wie bereits angemerkt kanns auch am (nicht) verknüpften Epic-Account liegen. Ob dieser noch mit dem Microsoft-Konto verbunden ist, können Sie hier prüfen: Sign in to your Microsoft account

_________________________________________________

[Translation - Hi! Without knowing exactly what the children did (the question here is whether the existing account has been renamed or a new one was created), one cannot make an exact recommendation. It would be best if you sign up here with the account
of the children's registration to see if the name/Gamertag change is listed there:

https://account.microsoft.com/billing/orders

As noted above, you can also lie on the (not) linked Epic account. Whether it is still connected to the Microsoft account, you can check here:

https://account.live.com/consent/Manage]

 

Thanks fir your fast feedback. Cuold you tell me witch Xbox support I have to contact?

Thanks iin advance.

 

Hello Punk,

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. They will be able to help you find the email for Punk gamer tag.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

 

Epic ist verbunden, die Einkaufe kann ich in Microsoft Zahlungsverlauf sehen.

--------------------------------------------------

Translation-Epic is connected, the shopping I can see in Microsoft payment history.

 

Hi there Punk2704,

Thanks for reaching out. I'm sorry to hear about the issue with Epic Games account for the Fortnite game. I recommend reaching out Epic games for assistance in an account recovery. Please click on the Contact Us on their
Fortnite Support center website for more assistance.

Hope this helps.

 

I contact the support, as you describe in your chat, 5 days ago. Unfortunately; I didn't get a answer.

 

Hi there,

Thanks for the reply. I'm sorry to hear about the issue with the Fortnite account.

Unfortunately, Epic games will be able to assist further due to the in-game content and Epic account. I definitely can understand and relate to this issue. This is known as a ghost account.
Please click on the contact us on the Fortnite Support centerwebsite
for more assistance.

Hope this helps.