Fortnite - Save the World message "Unable to Retrieve Purchase Data"

Hello!

I would start with a hard reset (press & hold power button for 10 seconds, then power it back on). If that doesn't work, removing and adding your account back to your system typically will.

Hello Redleg,

Sorry for the issue with the content. We recommend trying to
uninstall and reinstall your profile, and see if you have access after that. Let us know if you need further assistance.

Thanks,

Brad

I tried the Uninstalling and Reinstalling profile. Did not work. I have spent quite a bit of money on this game for it not to work and not be able to verify I purchased the "Save the World" about 4 months ago. All these in-game purchases
were through Microsoft to buy "V-Bucks" which were then used for the purchase of Save-the-World.

Hi Redleg,

Thanks for replying and keeping us updated. Since you've tried other troubleshooting steps and the issue is persisting, then at this point its recommended that you perform a soft

factory reset of the console (it allows you to keep your games and apps) to remove any potentially damaging files that may be on the OS of the console causing problems. I personally recommend that prior to doing this, you remove/uninstall Fortnite from
your console, then re-download and install it after the reset for the best results.

1. Press the Xbox button
   to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info.
6. Select Reset console.
7. Select Reset and keep my games & apps.

Note: Please be sure that you know the log in information for your profile prior to performing this action.

Go ahead and give this a try and please let us know the results.

I hope that this helps a bit more.

Hi

I would also try clearing the MAC address too