Fortnite not working series S

Hello Alexis Lamothe,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to play Fortnite on higher FPS and resolution. However. the Xbox Series S does not support 1440p resolution at 120fps for Fortnite. The maximum resolution supported by the Xbox Series S is 1080p at 120fps. However, you can still enjoy playing Fortnite on your Xbox Series S at 1080p and 120fps.

Hope I helped!

YanYannn
Microsoft Community Moderator

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey JoleenKnox, how are you today? Hope you're well.

JoleenKnox, try this on your console:

First, clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for it to turn on, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account. Make Sure to know all passwords and email addresses of your accounts, you will need to log then back in.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asked to pull settings from an old Xbox, choose no, thanks

5. You will have to log in to your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves

I have a problem with my Xbox elite series 2 controller. It works fine while playing any other game but when I play fortnite it randomly stops working while playing, none of the buttons work even when I plug it in it doesn’t work but out of nowhere it starts working again and it happens over and over again. I’m also playing on the Xbox series S

I'm also having this problem on my Xbox series s. It doesn't seem to be affecting any other game but fortnite for me.

Hello thank you for your reply

We have you played with the same user on another game (F1) and it works fine but Fortnite will bring up this error message (cross platform is not supported for Xbox series s/x. If we try and play Xbox one to Xbox one it works fine

So if you send a game request from a Xbox one to someone that has an Xbox series s/x, it just says it’s unsupported