fortnite keeps crashing and xbox one x shuts down

Hello DanielBaxley,

Thank you for keeping us updated. Is the Xbox One X enrolled in the
Xbox Insider program? The Xbox Insider program has been known to cause issues due to the Xbox Insider console receiving the alpha version of the operating system. If the console is enrolled in the preview program, we recommend submitting

feedback through the Xbox Insider HUB. Be sure to let us know the results!

Hey Daniel,

Since the game crashes for Fortnite are also making your console shut down, I would suggest possibly trying to log into your account into another Xbox One if you can come across one. Maybe a friends or relative's just to see if it will do the same thing
on another console to narrow down the issue.

Power supply can also be a root cause for the Xbox shutting down. Have you performed a

powercycle? Unplugging your Xbox from the power for a few minutes is always a good idea. And by any chance do you plug in the Xbox into a surge protector power strip?

Hello Baxley,

Thank you for contacting forum support, and Sorry to hear the problem is still there. I'd like to try and help.

I recommend to set the console to Energy mode: Energy-saving and instant-on power modes.

Make sure to also set up cloud save if you haven't already:
Store your saved games in the cloud

Once both of these steps have been done I recommend to clear your "Saved Data", and here's how to find the manage section:

View and download game content and add-ons on Xbox One.

Once at the manage section of the game(s) that is having issues, there will be a section that says "Saved Data" then click on it and clear it/delete.

Makes sure to test it with the hard drive in and out after clearing the content.

Please let me know if that helps.

Thank you.

Hey Daniel,

Yes! I want you to try playing the game without having the external plugged in. If you notice it is working fine, then there could be some corrupted data on the HDD which is causing both the game crashing and the console to shut down. Now, if it still gives
you issues, try the factory reset.

Hey Daniel,

You mentioned you "replaced it to the internal storage," by any chance, are you using an external hard drive? If so, this could be causing your game to crash and your console to shut down. Now if this isn't the case, the only troubleshooting left would be
to perform a Full Factory Reset. Let us know what happens!