Fortnite freezing in the item shop

Ok Go to the Item you would like to purchase as a gift within the Item Shop.
Purchase an item from the gift shop
Select the item and click BUY AS A GIFT.
Select recipient(s).
Confirm your purchase, and your gift is on its way!

https://www.epicgames.com/help/en-US/fortnite-c...

Dear Xbox

I can’t repurchase the two items because they are not in the fortnite shop. So is their a way to get the to skins back and take back the refund.

Hi,Nathaniel groves1

Welcome to the Microsoft Community

If you made the purchase inside the game, you can use your Return Tickets to return items purchased from the Fortnite Item Shop. You can see how to do it at this link.
How to refund or return Item Shop purchases in Fortnite - Fortnite Support

You can see at this link the EPIC games store refund policy.
Epic Games Store Refund Policy - Epic Games

Microsoft disclaims all warranties and/or guarantees, implied or otherwise, with respect to the information you receive from third-party linked sites or with respect to any support related to the technology.

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

Hello Hunter, my name is Aidan. I'm an independent expert and would be happy to help you. Have you tried subscribing from inside Fortnite (either in the Item Shop or Battle Pass tab)?

Hi David, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Did you send it via the in-game store?

You can try using a return ticket.

Please, take a look here for a detailed guide:

https://www.epicgames.com/help/fortnite-c5719335176219/billing-support-c5719343057307/how-to-refund-or-return-item-shop-purchases-in-fortnite-a5720306227611">https://www.epicgames.com/help/fortnite-c5719335176219/billing-support-c5719343057307/how-to-refund-or-return-item-shop-purchases-in-fortnite-a5720306227611

If that does not work, you can try to contact Epic Support, they may be able to help.

Please, use this link:

https://www.epicgames.com/help/

I hope this helps.