Fortnite download freezing Xbox One

Jeff_79FW · May 9, 2020

Tried downloading Fortnite on my daughter's Xbox One several times. Every time, it will cause the system to freeze up, usually on the home screen. I have to do a hard restart each time, but freezes again after a few moments. Have had to turn our router
off long enough to cancel the download, which fixes the freezing issue. Any suggestions on getting the game downloaded?

:)

Jeff_79FW

Tried all that to no avail. We also downloaded a different game and it works fine, so I don't believe it's a network issue or anything like that.

McDade94

Hi there ,

If you remove and uninstall the game and check the available memory as it sounds like your hitting a wall when reaching a certain point.hope this helps!

XBF Steven R

Hey there Jeff_79FW,

Thanks for reaching out to the Forums for advice on how to deal with this issue experienced while trying to install Fortnite. I can totally understand how this could be pretty disheartening to go through. I suggest trying the steps outlined in our support
page entitled Troubleshoot slow
game or app downloads on Xbox One when you get the chance.

When you do, let us know how that affected the situation.

Hope this helps!

Jeff_79FW

Thanks for the reply. This console has 299 GB of free space, so I don't believe it's a memory issue.

XBF Steven R

Hey there Min3mun!

Sorry to hear that you're dealing with this issue preventing you from installing Fortnite.

There are actually a couple of troubleshooting options that might help out a bit in this situation.

Since this is concerning the installation of Fortnite, then I would suggest trying the steps on

Troubleshoot game or app installation problems on Xbox One.

If that does not help so much, you might want to try the steps on our game freeze article at "My Xbox One game won't start or freezes during gameplay"

If and when you get a chance, give the steps on those pages a shot and let us know how that helped.

Thanks!

Fortnite download freezing Xbox One