Fortnite Deluxe founders pack

My son had already downloaded the Fortnite Battle Royale and at the weekend we purchased Fortnite Deluxe founders pack via Game. Received our activation code, put this into xbox One and it said all done. He got access into the game but it now seems stuck
on a tutorial so he is unable to join any live game. He gets as far as earning a Llama token but it does not allow him to do anything from that point and the pop up box is stuck on the screen. We have uninstalled the game and reinstalled, no change. We
have checked the game in list and it shows that we own the deluxe but why is it stuck - he has tried all button to get past this? He friends all seem to be ok and have got through this stage - it is very frustrating for him. What can we do??? Thanks in
advance.

:)

 

Fortnite - Deluxe Founders pack scam

Thanks Ezra, I will use the contact us portal.

 

Fortnite - Deluxe Founders pack scam

My son bought the Fortnite - Limited Edition Founders Pack on the 29th of July 2018.

He has just bought the Fornite - Deluxe Founders Pack on the 6th October 2018.

This did not show in the game.

Is this a scam by EPIC games?

Or is it a scam by Microsoft as the store logic / business rules do not prevent the purchase?

My son is very upset as he spent multiple weeks pocket and birthday money.

Next stop BBC Watch Dog.

 

you have to open a lama in the loot section. After that the game will Continu.

 

Thank. Unfortunately it wont let him go to the lama in the loot section, that is where it is sticking! He can click on loot and it has the list but there doesnt seem to be a lama in the list.