Fortnite code accepted on Epic Game Website, but pick ax won't appear on Xbox1 Console

Your Epic account is linked with Xbox Live?

Hi MasRap, i believe once you link your xbox account to your epic games account on epics website these will appear on your pc version of Fortnite.

Hello Hollie,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, here are some things your friend can try to fix Fortnite V-Bucks not showing up on their V-Bucks card:

Make sure the V-Bucks card is valid.

You can check the validity of the card on the Epic Games website.

Make sure you have entered the code correctly.

You can check the code on the Epic Games website or in the Fortnite app.

Make sure your console is connected to the Internet. V-Bucks must be redeemed online.

Restart your console. Sometimes a simple restart can fix the problem.

Sign back into your Epic Games account.

If you're signed in to your Epic Games account on another console, try signing in on your home console.

Update the game. If an update is available for the game, install it.

Here are some specific steps your friend can take to try to redeem their V-Bucks card:

Sign in to your Epic Games account on the Fortnite website or app.

Click "V-Bucks."

Click "Redeem Code."

Enter the code for your V-Bucks card.

Click "Redeem."

If the code is valid, the V-Bucks should appear in your Epic Games account within a few minutes.

If it's been more than 24 hours and the V-Bucks still haven't appeared, your friend can contact Epic Games support for help.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it

https://www.epicgames.com/help/es-M...anjear-mi-tarjeta-de-monedas-v-a5720383111579

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gerard, two important things, does your child play on console or PC?

Were the V-Bucks to be redeemed via Microsoft account i.e. a 25 digit code or directly on the Epic website?

Because if your child plays on PC but redeemed a Microsoft V-Bucks code they will not appear in the game, they will have to login with their account on an Xbox One console and enter Fortnite for them to be validated .

unless your Microsoft account is linked to epic via the console then redeeming the code will apply it to your account but you will not see anything via Fortnite on the epic pc version.

in future purchase all your Fortnite stuff via the epic store or in game.