Fortnite Cancel subscription not working

In settings there is no option to cancel the subscription for the Fortnite crew

Hi there! This is Virginia O.

I understand that you want to cancel your Fortnite Crew subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To be able to cancel the Fortnite Crew subscription you have to go to this page and make sure to sign in the account that has the active subscription: https://account.microsoft.com>; Services and subscription.

If the subscription isn't showing up on the account you are logged in, it means that Fortnite Crew subscription wasn't purchase in there.

Kindly review your other accounts because one of them might have the active Fortnite Crew subscription.

Thank you for your cooperation.

Hi there! This is Virginia O.

I understand that you want to cancel your Fortnite Crew subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Since you are not seeing the subscription from your Microsoft account let us try to do it from the Epic games website itself.

Through Web Browser:

Go to epicgames.com and sign in to your Epic Games account.

Select Subscriptions on the left side.

Click the cog icon next to Fortnite Crew and select Cancel Subscription.

And when you are in-Game:

Open Fortnite and go to the Passes tab.

Select Manage Subscription and then Cancellation Info.

Follow the prompts to cancel.

Thank you for your cooperation.

If his subscription is Xbox Live Gold, then cancelling the subscription will not affect Fortnite, as he will still be able to play that game online.

If however he has Game Pass or EA Play, then cancelling the subscription will stop him being able to play the games that are included in the subscription.

I'm trying to cancel fortnite crew and it's not even showing in my subscriptions to cancel but have been charged 11.99 for the past three months and the charges are in the billing history.