Fornite DLC Bundle not Showing up on XBox One S Console

Thank you also for your helpful answer! I never even realized Fortnite in itself was free. Finally I can get some work done. I don't even care if the add-on works or not.

THANK YOU! This community is 1000x more helpful than XBox support.

You're welcome. Video games these days can be somewhat of a hassle to parents who aren't in the know who've got kids growing up with the stuff, especially the young ones, lol.

Fortnite on its own is a free game. It may seem like a silly question to ask, but did you install the game before or prior to redeeming the code for the game? Most purchasable DLC bundles for Fortnite are cosmetics for the in-game character(s)... often times
they won't show up as being 'installed' under a game's ready to install if they're minute add-ons like that, they'll just show up as being unlocked in the game itself.

If you hadn't had the game installed and looked for the content there yet, do so. It should just be the first thing that comes up in the free section of the Microsoft Store on the console... or you could look it up manually. Download it, boot it up, and
have your son check around for what the DLC was supposed to unlock. It may just be there, a lot of games do that whole 'hidden in plain sight' thing when it comes to those certain DLCs.

If you can't find it then, you may want to consider getting a refund for the code somehow. If its a physical code, that would be up to the retailer you got it from. If its digital, there is a refunds and returns page. Like any refunds, certain limitations
apply: https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

Past that, if the issue still persists and you can't get anything from official support... you can try the support through Epic Games (the people who made Fortnite/manage it): https://www.epicgames.com/site/en-US/customer-service

Fortnite is a free download, so the code might have been for in-game items? What was the code specifically for? They might not show until you've signed into Fortnite and linked your Microsoft Account to an Epic Games account?

Or are you unable to find the
download in the store? If you have remote install enabled for the console, you should be able to initiate it from that link.

If I'm misunderstanding your question or problem, please let me know and we'll be happy to help.

Did you check in the digital store on the console if the dlc is available to download? Maybe it's there, good luck!