Forgotten password

DGC-87 · Jan 4, 2023

Hi, is my gaming info gone for good and have to restart all over again. Haven't played in some time went to login my info was logges out. The second step verification to reset my password is an old phone number. Have the email and gamer tag. Even put in my XBOX Live info. That's not enough for the recovery form. Tried for a week to no avail.

Any other options???

:)

Misconfigured

if you have a forgotten password go to xbox.com click sign in then forgotten password or windows live sign in forgotten password and that should be that

The Resistance

If you have tried the last resort of Proving You Are The Owner method and failed. Then I am afraid that it looks like you will not get the account back. You could try one last time and phone Xbox Support and try to provide more details, Support staff will
not just simple change the details because you asked, they need 100% proof you are the owner.

Continue using my Co

You can contact Xbox Support:
support.xbox.com/.../contact-us

onyxishere

Sorry to hear it. Please try the steps at the link below to reset your password

support.xbox.com/.../forgot-microsoft-account-solution

TheJackah

Hey there,

Thanks for using the Community Support Forums!

Unfortunately we here are unable to reset your password, as we're not official staff.

You will need to know the e-mail address that you used to sign-up, then you can reset your password at account.microsoft.com.

Forgotten password