Forgotten password, account recovery form not working. Have I lost my account?

Hello!

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Thank you for understanding.

Hello Frazer Burbery

Thank you for posting in the Microsoft Community.

I can see that you're having trouble accessing your Xbox account. I understand how frustrating this can be, especially if you've invested a lot of money in your games.

Please be guided that we cannot assist you with your Microsoft Account recovery problem. This is a matter of privacy that involves your personal data, so we do not have a tool to access or reset your account. The only option is to use the Recovery Form. You have successfully completed the recovery process before, so you can try to submit a new request and give as much information as you can to increase your chances of getting your account back.

These articles may help us with the recovery process.

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi paula moreira netto asterio,

Have you tried to reset the password?

Do you have two-step verification enabled?

If two-step verification is not enabled and the password reset doesn’t work, the online recovery form is the only way to recover a lost account, this Xbox Article has a section at the bottom that says "Recover your Microsoft account online" and it includes steps on how to complete the recovery form, but also tips on how to handle recovery form questions. The recovery form can be completed every 24 hours if an attempt is unsuccessful. Security is taken very seriously, and that means that a lot of information is required for an account to be recovered. I

Best regards,

XBF Drew

[This text is machine translated and may not be an accurate representation of the original post]

Hey there, Garry Whitten

Welcome to the Microsoft Community.

Please can you use the account recovery form to reset your son's password. You will need to enter his email address and follow the onscreen instructions to reset his password.

The account recovery form is here: Recover your account | Microsoft Account overview

If you have security proofs on the account, the recovery of the password should be straight forward. However, if you didn't have security proofs, then you will need to fill out the account recovery form which will need to be sent off to the Microsoft account team who review these forms and decide whether you are the account holder.

More information about the recovery process can be found here: Reset a forgotten Microsoft account password - Microsoft Support

Hope this information helps,

Nathan

Your only option would be the account recovery form here