FORGOTTEN EMAIL/PASSWORD

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ben

As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team
https://account.live.com/acsr

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too. (SkypeID also works)

Sadly, an account cannot be recovered with the gamertag alone.

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Please note that no one here including Microsoft Support is capable to send password reset links for security policies

You need to get in contact with support for your region with all the details you can remember. They may be able to reset the password for you.

Hello,

You would need to follow the very specific instructions below in order to fill out the Windows Live ID form to have a chance of resetting the e-mail. That e-mail you are trying to change it to cannot be tied to an active XBOX Live Gamertag otherwise it will
not change the e-mail over.

1. Click on this link.

2. Click on the third option: I Think Someone Else is using my Windows Live ID.

3. Select Reset your Password option .

4. Enter the Windows Live account you are trying to recover.

5. Enter the characters you see on the picture, and then tick on Next.

6. Click on Customer Support.

7. When a highlighted Customer support phrase appears, tick on it.

8. Re-enter the Windows Live account you are trying to recover.

9. Enter your alternate email address. ( Active email address that you have access to even if it's not associated with the account )

10. Click on Continue.

11. Validate your identity by providing as much information as you can on the Recover your Windows Live account page then click on Continue to submit.

12. A page that says Your information has been submitted will appear, (just wait for the result of the account recovery request on your alternate email address)

Note: To pass the validation process, you will need to provide as much precise information as possible. The more accurate your information is, the more likely you are to pass validation.

This will essentially move your non working WLID to the new one that you'd like to be contacted on. This does require that you follow the instructions up top and fill in as much information as you can in the form
that is sent to your alternate e-mail.

I already know the account email, but I cannot recover the password without the backup email. I'm currently waiting on Tier 3 to contact me back on the issue and send me my info I need

Hi,

That sounds about right as far as I can see. The advocacy team has a lot of cases, and they deal with more specialized cases like yours. You can contact phone support back and ask for an update by giving them your reference number, but I would wait until at
least closer to the two weeks.